AI Support Agent- Slovenian/ Croatian Speaking

We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.

Role Requirements:

• You know how to talk to people, handle objections, and guide them toward a purchase.
• You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.
• You enjoy looking at data to figure out why a conversation didn't go as planned.
• You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.
• The role may require availability for five days per week within 24/7 shift rotation.

Role Responsibilities:

• Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.
• Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.
• Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.
• Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.

Our Excellent Benefits:

• Food vouchers (102 EUR);
• Monthly, quarterly, and annual bonuses;
• Appreciation gifts (birthday, wedding, newborn, etc.);
• Up to 25 vacation days;
• 6 undocumented sick leaves;
• Medical insurance and dental coverage;
• Sport card 70% coverage (Multisport and/or CoolFit);
• Office massages;
• Breakfast, lunch & snacks in the office;
• Education budget; 
• Monthly team events;
• Great office location.