About this role
Application Support Analyst (GIC)
Key responsibilities:
- Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
- Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
- Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
- Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
- Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
- Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
- Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
- User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
- Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.
Skillset (Must have)
- CAT-1 cleared/eligible candidate is required for this role.
- Possess a degree in Computer Science, Information Technology, or a related field.
- At least 5 years of hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
- Excellent written and verbal communication skills.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
About AvePoint
Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com . At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents t...
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