Application Support Engineer

About us

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

About the opportunity

You’ll join a Product Engineering team working on Littlepay’s high‑performance transaction processing systems. If you enjoy digging into tricky production issues, learning how systems behave in the real world, and partnering with teams to make products easier to run, you’ll feel at home here.

This role sits at the intersection of engineering, support, and operations. You’ll work closely with product engineering teams and customer-facing teams to keep Littlepay’s platform reliable and to help everyone learn from day-to-day production signals.

What you will do in this role

As Littlepay scales, so does the complexity of running a global payments platform. This means there’s always something to learn, and plenty of opportunities to turn operational insights into lasting improvements.

At the moment, this role is focused on:

• Working with engineers and support teams to improve the operability and supportability of our products and integrations.
• Using logs, metrics, and traces to proactively detect issues and protect key performance indicators and SLAs.
• Building and maintaining tooling for monitoring and alerting so teams can respond quickly and confidently.
• Investigating and resolving issues related to customer API integrations and transit payment processing flows.
• Supporting integration projects and launch activities, including guiding third parties on effective platform usage.
• Contributing to problem management processes and practices.

You are likely a match if you have

• 3+ years of experience in application support, production support, or a similar role supporting cloud-based applications.
• SQL skills, with experience using data, logs, and observability tools to troubleshoot issues.
• Working knowledge of REST APIs and testing tools such as Postman.
• Experience supporting incident response and problem management practices.
• Clear written and verbal communication with multidisciplinary stakeholders.
• Ability to prioritise and stay effective when work gets busy.
• Ability to learn new systems and share knowledge to help others move faster.

From a technology standpoint, you’ll work with

• Cloud infrastructure and services (including AWS).
• Observability tooling (logging, metrics, tracing, alerting, dashboards).
• API tooling and integration test tools (for example, Postman).
• SQL databases and data analysis workflows.
• Scripting and application languages used to build support tooling and automation.

Our benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with usage of cloud collaboration tools like Notion, Slack, Miro, Gmail and Jira that help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• Superannuation contributions on all paid parental leave payments
• A company-wide paid day off
• Our flexible public holiday program
• Flexible (hybrid) working conditions
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

In-Office Expectations

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

Our recruitment process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll be sent a technical challenge to complete. If we like what we see, we’ll invite you to meet with a second set of Littlepay folks before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.