Associate – Product Operations

Role Snapshot

Location: Lagos, Lagos State, Nigeria
Department: OPS – Operations
Unit: POP – Product Operations
Reports to: Senior Manager – Product Operations
Work arrangement: Hybrid (2 days in the office, 3 days remote)

Our Mission

We are a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Beacon Power Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities and a vision to lead Africa's power sector through data and innovation.

How You'll Make an Impact

We are looking for a client-facing and operationally driven Associate – Product Operations to support the successful deployment and adoption of our products across our clients. Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them.

In this role, you will operate at the intersection of Product, Operations, and Commercial, supporting onboarding, coordinating operational matters, and translating client feedback into actionable insights for our internal teams.

You will play a key role in ensuring smooth platform adoption, maintaining strong client relationships during early and full deployment phases, and strengthening feedback loops that continuously improve how our products perform in real operational environments.

What You'll Do

Client Onboarding & Platform Enablement

• Support the onboarding of clients by coordinating setup, identifying key stakeholders, and delivering structured platform training
• Coordinate with Product and Commercial teams to align onboarding plans with client timelines and expectations
• Develop and maintain training materials and onboarding documentation

Client Support & Operational Coordination

• Serve as a primary operational point of contact for clients using the platform
• Provide centralized back-office support for operational and platform-related issues
• Coordinate with Product, Engineering, and Operations teams to resolve issues and ensure timely follow-up

Product Feedback & Operational Improvement

• Collect and structure client feedback and operational insights related to platform usage
• Work closely with Product teams to communicate user needs and improvement opportunities
• Contribute to the development and documentation of operational procedures, SOPs, and workflows to ensure consistent service delivery

What We're Looking For

Professional & Technical Strengths

• Experience in Product Operations, Product Management, Technical Account Management, or a closely related role
• Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
• Experience working with product management and collaboration tools such as JIRA or similar platforms
• Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
• Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences

Leadership & Interpersonal Strengths

• Ability to collaborate with multicultural and geographically distributed teams
• High degree of autonomy and accountability, comfortable operating independently and as part of a team
• Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations
• Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities
• Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly
• Strong client-facing presence with the ability to communicate and present ideas clearly

Nice to Have

• Experience in a B2B technology, SaaS, or energy technology environment
• Familiarity with grid management systems, utility software platforms, or energy sector technologies
• Fluency in French

What the Recruitment Process Looks Like

• Step 1 - Application Review: Our Talent Acquisition team will review your application to evaluate your experience, qualifications, and overall suitability for the role.
• Step 2 - Behavioral & Cognitive Assessments: If selected to move forward, you will complete behavioral and cognitive assessments. These help us better understand your working style and ensure alignment with the role requirements and BPS's culture.
• Step 3 - Technical Assessments: If you progress to this stage, you will complete technical assessments designed to evaluate your problem-solving approach and the key technical skills required for the role.
• Step 4 - HR & Culture Fit Interview: At this stage, you will meet with our Talent Acquisition team to discuss your background, motivations, and potential fit within the company.
• Step 5 - Technical Excellence Interview: In the final stage, you will interview with the Hiring team to further assess your technical expertise and overall fit for the role, and to ensure alignment on expectations from both sides.