Business Analyst Middle [TeleSales]

The TeleSales team at Plata is a dynamic unit that plays a key role in customer acquisition and is one of the company's primary growth channels.

We manage our own in-house call center and collaborate with several external partners across Latin America. Our work is grounded in deep data analytics, effective telemarketing strategies, and close cross-functional integration to ensure the best possible customer experience.

Challenges that await you:

• Analyzing the TeleSales team's business needs and pinpointing customer acquisition growth opportunities
• Engaging with external stakeholders to understand their objectives and transforming their requests into clear, actionable requirements
• Formalizing business specifications and handing them off to the development team
• Performing analytics on the performance and effectiveness of launched features and calculating their economic impact (ROI/business case)

What makes you a great fit:

• 3+ years of experience as a Business Analyst (preferably in the telecom, fintech, or telesales sectors)
• Proven ability to formulate requirements and write comprehensive business specifications
• Excellent communication skills and the ability to negotiate and align with diverse stakeholders (from call center operators to C-level executives)
• Fluency in English (Spanish is a plus)

Your bonus skills:

• Working knowledge of SQL for hypothesis testing and analytical data preparation

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Serbia or Cyprus — with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave