Call Center Representative

Call Center Representative Job Description (Parsippany, NJ)

 

The Position:

The focus of the Call Center Representative at BCS is to provide a “White-Glove” experience for inbound and outbound callers for BCS clients.  There is both a component of outbound calling and answering inbound calls/inquiries. The individual selected for this role will spend 8 hours each day on the phone working with BCS customers. This role is critical to client satisfaction and the continued success of BCS.

Responsibilities:

Outbound Efforts

• Outbound calls and emails to connect with customers and invite them to register or renew their registration.
• Outbound calls for follow-ups on existing records.
• Responsible for making roughly 50 phone calls per day on average. 

Customer Care

• Answer all inbound phone calls received by the BCS main number.
• Work with the caller to identify and resolve questions or issues.
• Handle vendor registrations and troubleshoot payment issues.
• Resolve inbound customer care issues via online chat.

What you will need to succeed:

• Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company.
• Familiarity and comfort with modern tools like CRM software.
• Ability to spend 8 hours of the workday on the phone if needed.
• Ability to work without significant oversight in a fast-changing environment.
• Self-starter, detail-oriented, and analytical.
• Personable, professional, and able to talk to customers in a concise, neighborly manner.
• Possess a professional and helpful attitude with excellent English communication skills (verbal and written).
• Knowledge of Spanish is very helpful.

 

Job Requirements:

• Strong communication, interpersonal, and customer service skills.
• Comfortability and willingness to spend the majority of the workday on the phone with customers.
• Required to work in-office 5 days per week, 9:00 am - 5:00 pm.
• 1-2 years of customer service, sales, or related work experience preferred.

What is in it for you:

• $19.50 hourly base pay rate.
• Bi-annual pay rate increases based on performance.
• Healthcare Coverage including Medical, Vision, and Dental for Full-time employees.
• 401(k) with company matching.
• Paid holidays and paid time off.
• Ability to gain up to 2 remote days each week based on tenure.