About this role
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Client Engineer owns the Customer Experience for their customers by acting as a primary partner and point of contact for select strategic customers. They focus on driving successful deployments of RapidIdentity and Identity & Access Management (IAM) solutions, accelerating adoption of the RapidIdentity platform, and maintaining a productive relationship between Identity Automation, a Jamf company, and the customer in highly complex enterprise environments. They serve as an expert in the implementation and management of RapidIdentity and Identity & Access Management technologies. In addition, they represent the voice of the customer inside Identity Automation, a Jamf company, by working between organizations and internal business units to ensure long-term, sustainable success.
For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.
What you can expect to do in this role:
- Demonstrate a relentless passion for the success of our customers
- Lead key initiatives pertaining to customer success
- Act as primary point of contact and technical representative for one or very few assigned customer(s)
- Establish and maintain an active and successful project plan to drive RapidIdentity adoption and success of initiatives within organization.
- Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
- Advocate for RapidIdentity products and capabilities and solutions to customer implementation
- Actively engage with customer including frequent communication to several points of contact within customer organizations
- Pursue and assist with integration capabilities with external systems to RapidIdentity products
- Work cross-departmentally to ensure customer needs are communicated and needs are resolved
- Create and maintain a reference environment to ensure customer needs are understood and met
- Utilize expert knowledge of leading technology trends and IAM best practices to advocate internally and influence RapidIdentity’s product roadmap
- Actively consult on architecture and design of RapidIdentity solutions as they pertains to large education environments
- Work with customers on-site as necessary to achieve success
- #LI-Remote
What we are looking for:
- Minimum of 3 years experience successfully deploying or integrating Identity & Access Management solutions in highly complex education IT environments (Preferred)
- Minimum of 3 years proven mastery of RapidIdentity and/or Identity & Access Management technologies including directory services, SSO, MFA, provisioning, and lifecycle management (Required)
- Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment (Preferred)
- Experience with directory services and identity protocols including Active Directory, LDAP, Google Workspace, and Microsoft 365/Entra ID; working knowledge of SAML 2.0, OAuth 2.0, OIDC, and SCIM (Preferred)
- Familiarity with identity lifecycle management concepts including joiner/mover/leaver processes, role-based access control (RBAC), and automated provisioning and deprovisioning; experience with SIS integrations (e.g., PowerSchool, Clever, Infinite Campus) a plus in K-12 environments (Preferred)
- Knowledge of multi-factor authentication (MFA), single sign-on (SSO), and privileged access management (PAM) technologies and best practices (Preferred)
- Working knowledge of relevant compliance and data privacy frameworks applicable to IAM implementations, including FERPA (K-12), and familiarity with security principles such as least-privilege access and separation of duties (Preferred)
- Experience working with REST APIs and comfort with scripting or automation tooling (e.g., PowerShell, Python, or JavaScript) to support integrations, workflow configuration, and action set development (Preferred)
- Familiarity with the broader IAM vendor landscape (e.g., Okta, SailPoint, Microsoft Entra, Ping Identity) to support competitive positioning and customer architecture conversations (Preferred)
- Exceptional Communication Skills
- Exceptional Customer Service Skills
- Ability to teach material effectively
- A balance of tenacity and strategic thinking
- 4 year / Bachelor's Degree (Preferred)
- A combination of relevant experience and education may be considered
- Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)
SECURITY AND PRIVACY REQUIREMENTS
- Participation in ongoing security training is mandatory
- Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
- Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf
How we help you reach your best potential:
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named a 2024 Best Technology Company to Work For by U.S. News
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
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