Client Services Manager

Client Services Manager– Skilled Nursing in Saddle Brook, NJ 
Salary: $50,000- $60,000 per year
PTO, comprehensive benefits, 401k match

 

BAYADA HOME HEALTH CARE is seeking a full-time Client Services Manager, for our Skilled Nursing office in Saddle Brook, NJ. This office provides best-in-class home care to adults and pediatrics population, helping them live safely at home with comfort, dignity, and independence.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with compassion, excellence, and reliability, and we are looking for a leader who shares those values.

 

Why this role matters

As a Client Services Manager, you are the central coordinator of care in the office. You will:

• Ensure that clients receive consistent, high-quality services
• Support and engage our RNs and LPNS
• Partner closely with the clinical manager and director to grow and sustain a healthy caseload
• Help BAYADA reach more people who want to remain safely at home through skilled nursing services

 

Responsibilities for a Client Services Manager:

In this role, you will:

Client & caregiver coordination

• Manage a caseload of clients, ensuring schedules are filled and services are delivered reliably
• Coordinate day-to-day staffing and scheduling for personal care and companion services
• Communicate regularly with clients, families, and caregivers to understand needs, resolve issues, and maintain a high-quality experience
• Monitor and respond to open shifts, cancellations, and coverage gaps to prevent service interruptions

Referral management & growth

• Receive and process referrals from hospitals, discharge planners, payors, and community partners
• Partner with clinical team and director to convert referrals to active cases quickly and smoothly
• Track billable hours and caseload growth, contributing to office productivity and financial health

Field staff support & engagement

• Build strong, trusting relationships with RNs and LPNs
• Support caregivers with schedule changes, questions, and concerns, escalating issues appropriately
• Collaborate with recruiting and clinical leaders around onboarding, compliance, and performance of field staff

Office teamwork & operations

• Collaborate daily with the director, clinical manager, and office team to achieve goals in client satisfaction, staffing, and retention
• Use BAYADA systems (e.g., scheduling and documentation platforms, Workday, email, and reports) to manage caseload and workflows
• Model The BAYADA Way—our core values of compassion, excellence, and reliability—in all interactions

 

Qualifications for a Client Services Manager:

Required

• Bachelor’s degree or equivalent combination of education and relevant experience (per office/division standard)
• 1+ years of experience in customer service, staffing, scheduling, or coordination in a fast-paced environment
• Strong relationship-building and communication skills, both written and verbal
• Proven ability to prioritize, stay organized, and manage competing deadlines
• Comfort using computers and learning new systems (scheduling, documentation, reporting)
• Alignment with The BAYADA Way and a genuine desire to support clients, families, and caregivers

Preferred

• Experience in home care, healthcare, senior services, or human services
• Prior experience with scheduling / staffing or case management
• Familiarity with the local community and service area

Schedule & Work Environment

• Full-time role: exempt
• Monday–Friday, daytime office hours 8:30am- 5:00pm 

Benefits

• BAYADA Home Health Care offers a comprehensive benefits plan including:
• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

To learn more about BAYADA benefits: https://www.bayada.com/benefits

 

Client Services Manager– Skilled Nursing in Saddle Brook, NJ 
Salary: $50,000- $60,000 per year
PTO, comprehensive benefits, 401k match

#LIRX