Closing Trainer (Remote)

Fully Remote | $60k-$70k/yr (based on experience, paid hourly) 

At Neighbors Bank, operational excellence in mortgage closing doesn’t happen by accident — it’s built through structured training, clear expectations, and leaders who know how to turn complex lending processes into confident performance.

We’re looking for a Closing Trainer to design, deliver, and continuously improve the learning experience for our Closing team. Your work will directly determine how prepared, consistent, and independent our mortgage Closers are when managing loan files on their own in a fast-paced, high-volume environment.

If you enjoy developing people, creating clarity out of complex mortgage workflows, and partnering with leadership to raise performance standards across a department, this role offers the opportunity to make meaningful impact at scale.

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What You’ll Do

• Design and deliver structured onboarding and development curriculum for Closers from day one through long-term growth.
• Build and facilitate skill-building sessions that elevate knowledge of the mortgage closing process and reinforce best practices.
• Conduct skill and competency assessments to determine readiness, identify gaps, and create targeted development plans.
• Partner closely with Operations leadership to ensure training aligns with production standards and department expectations.
• Create and continuously refine training materials, documentation, and job aids that drive consistency and clarity.
• Strengthen team culture by contributing to operational initiatives as needed (excluding licensed activity).

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Who This Role Is For

This role is built for someone who:

• Holds a high-performance standard and consistently reinforces it
• Believes training should result in measurable readiness, not just completed sessions
• Is comfortable giving clear, direct, and constructive feedback
• Thrives in structured, process-driven environments
• Takes ownership of trainee outcomes, not just curriculum delivery
• Stays composed and decisive in fast-paced, deadline-driven setting

Hours for this role are fairly standard and you can expect to work Monday through Friday between 8a – 5p, most days. If you prefer ambiguity, loosely structured environments, or training without accountability, this likely won’t be the right fit.

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Minimum Requirements

• 2+ years of hands-on mortgage processing experience across multiple loan types
• 1+ years of experience in training, coaching, mentoring, onboarding, or employee development
• Demonstrated success performing in a high-volume, deadline-driven mortgage operations environment
• Strong understanding of mortgage operations processes and workflow
• Experience creating and delivering structured training materials, job aids, or learning programs

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Why You’ll Love Working at Neighbors Bank

Our People and Culture are our greatest strengths, that’s why finding incredible people who are a great Culture fit is so important. Our thriving remote culture isn't just a perk – it’s how we see the future of work. We empower talented people to do great work wherever they are.

We’re seeking individuals who:

• Are passionate about their job and have fun doing it.
• Deliver results with integrity.
• Enjoy finding ways to enhance the lives of others every day.

Innovative, Meaningful Work - We take our work seriously, but not ourselves. You’ll join a supportive, collaborative team that values personality and integrity.

Award-Winning Remote Culture - We’re proud to be recognized as one of the Top Workplaces in the financial services industry, and we don’t plan on slowing down anytime soon!

Remote Flexibility - Work from any of our hiring states, from the comfort of your own home.

Comprehensive Benefits - Health and dental coverage, a wellness program, 401(k) match, PTO, paid holidays, a monthly WFH reimbursement, and more!

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Where We’re Hiring

Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, KS, MS, MO, MT, OK, SC, TX, UT, and VA.

Unfortunately we cannot consider any exceptions to this location requirement.

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A Quick Note

Neighbors Bank is more than just a workplace – it’s a community. Our mission is to Enhance Lives, and we’re passionate about doing that through innovative solutions and a culture of collaboration and excellence.

Neighbors Bank is a leading innovator in the mortgage industry, and looking for individuals that thrive on challenges, adapt quickly to change, and want their earnings to reflect their performance. As a trainer, it’s about taking pride in preparation, clarity, and developing others to perform at a high level.

If you’re ready to join a team where your contributions truly matter, we’d love to hear from you!