Commercial Customer Success Manager

About Tavily:

We're building the search engine for AI agents. Our API is designed from the ground up to power RAG and real-time reasoning in AI systems. By connecting LLMs to high quality, trustworthy web content, we help developers build agents that are not only intelligent, but also informed.

We work with some of the most innovative teams in AI, from small startups shaping the ecosystem to the largest enterprises deploying AI at scale. Whether it's powering sales assistants, research copilots, or internal knowledge tools, we're the missing link between LLMs and the real world.

The role

As a Commercial Customer Success Manager at Tavily, you will be the primary point of contact and trusted advisor for our growing base of commercial customers. You'll own the full post-sale lifecycle, from onboarding and activation through adoption, renewal, and expansion, ensuring customers consistently realize value from Tavily's AI-powered search platform.

In this role, you'll manage a high-velocity book of business, balancing personalized engagement with scalable, programmatic outreach. You'll develop a deep understanding of how commercial customers are building with Tavily, proactively identifying opportunities to deepen adoption and drive growth. You'll also serve as the voice of this customer segment internally, helping shape the product experience and self-serve resources that power their success.

You’re welcome to work remotely from the United States.

Your responsibilities will include: 

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

What we expect you to have: 

•  2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
• Experience managing a high-volume book of business with a track record of strong retention and expansion results
• Comfort navigating technical conversations with developer users, as well as business stakeholders
• Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
• Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment

It will be an added bonus if you have: 

• Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus
• Preferred locations: New York City, Austin, or San Francisco.

Key employee benefits

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Compensation

We offer competitive salaries, ranging from 155k - 185k OTE (On Target Earnings) based on your experience.