Community Manager (f/m/d*)

Real trust is built in conversations: on social media, in reviews, in comments, and across public platforms where people share their real experiences.

At Wunderflats, these moments shape how people perceive us and whether they decide to book.

As Community Manager, you’ll take ownership of these touchpoints, making sure we show up clearly, thoughtfully, and with the right voice wherever our customers engage with us.

THE ROLE & YOUR IMPACT

As we grow, more of our brand experience happens outside our own platform.

In this role, you’ll bring structure, consistency, and a strong voice to how Wunderflats appears across social channels and public discussions.

You’ll report directly to the CMO and work closely with Communications, PR, and Customer Service to manage conversations, strengthen trust, and translate user feedback into meaningful insights.

This role is hands-on and visible, combining daily interaction with users and a clear sense for what matters strategically.

WHAT YOU'LL WORK ON

•  
• Take ownership of our presence across social media, reviews, and community platforms
• Interact with users through comments, messages, and public discussions
• Handle feedback — positive or critical — with empathy and sound judgement
• Support content distribution across relevant channels
• Keep track of sentiment, trends, and recurring topics
• Identify potential risks or opportunities early
• Share insights from conversations with internal teams
• Collaborate with PR, Communications, and Customer Service
• Use tools and AI to improve efficiency and scalability

Typical focus:

• Reputation monitoring & public engagement ~30%

• Social media & content distribution ~25%

• Data, insights & reporting ~15%

• AI, automation & process improvement ~15%

• Cross-functional collaboration ~15%

WHO YOU ARE

You’re comfortable being the voice of a brand in public.

You bring:

• Experience managing social media accounts or online communities

• Confidence engaging with users in open, sometimes sensitive situations

• Strong written communication and emotional intelligence

• A good sense for tone, nuance, and audience

• Understanding of how social platforms and communities operate

• English C2 or native required, German, French, and/or Spanish are a plus

Nice to have (not required):

• Experience working with PR, Communications, or Customer Service teams

• Background in consumer platforms, marketplaces, or tech companies

• Exposure to reputation management or community building

• Interest in using AI or tools to streamline workflows

WHO THIS ROLE IS FOR

This role is for people who want to:

• Be at the center of how a brand interacts with its audience

• Shape conversations across social platforms and communities

• Combine hands-on work with strategic thinking

• Work closely with senior leadership

• Turn feedback and engagement into real impact

OUR PITCH

• #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
• #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
• #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
• #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
• #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
• #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
• #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more! 

If that sounds like you, we’d love to hear from you.