Configuration and Change Management Assistant

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004780

Role Duties and Responsibilities

• Maintain and continuously update the Configuration Management Database (CMDB), ensuring all CIS configuration items (hardware, software, and network components) and their relationships are accurate and compliant with Service Asset and Configuration Management (SACM) procedures.
• Perform regular verification and audits of configuration data to ensure completeness, consistency, and alignment with NCIA standards.
• Maintain and update cable plant and physical connectivity records in the Patch Manager tool, including: documenting end-to- end connectivity between network devices, patch panels, and endpoints, maintaining cable plant diagrams reflecting current installations and changes, recording hardware assets (e.g. racks, patch panels, network equipment) with unique identifiers, assigning and tracking port status (in use / available).
• Record all physical connectivity changes (moves, adds, changes) in Patch Manager in support of approved Work Orders (WOs) and Change Requests (CRQs), ensuring full traceability.
• Create, process, and manage WOs, CRQs, and related activities within the NCIA IT Service Management system, including preparation of implementation and back-out plans.
• Coordinate execution of approved changes, including scheduling, stakeholder communication, and validation of successful implementation, ensuring minimal service disruption.
• Ensure all changes are properly documented and reflected in CMDB, Patch Manager, and associated configuration records.
• Capture lessons learned from change activities and update technical documentation, including configuration baselines, network diagrams, procedures, and user guidance.
• Contribute to and maintain the knowledge base to support knowledge sharing and continuous service improvement.
• Provide recommendations for process improvement based on analysis of trends (e.g. recurring inconsistencies, delays, or change-related issues).
• Coordinate, where required, with the Cyber Security Section regarding security-related activities.

Essential Skills, Experience and Certifications

• Proven experience in configuration and change management within IT environments (ITIL-aligned).
• Practical experience with CMDB tools and SACM processes.
• Experience in structured cabling environments (copper and fibre) and cable management/documentation tools (e.g. Patch Manager or equivalent).
• Good understanding of CIS infrastructure (networks, data centres, hardware assets).
• Strong analytical, organizational and documentation skills with attention to detail.
• Ability to operate in controlled environments with formal change procedures.
• Prior CIS service delivery experience is an asset.

Language Proficiency

• Business English

Working Location

• Bydgoszcz, Poland

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance