Credit & Collections Analyst III

Position Overview:  

We’re looking for a proactive and detail-oriented Credit and Collections Analyst III who’s excited to take ownership of a dynamic portfolio and make a real impact on cash flow and customer experience. In this role, you won’t just be chasing payments—you’ll be building relationships, solving problems, and partnering across teams to keep things running smoothly. 

You’ll play a key role in driving collections strategy, identifying trends in our receivables, and bringing forward ideas that improve how we work. From leading forecast conversations to mentoring junior team members, this is a great opportunity for someone who enjoys both rolling up their sleeves and influencing the bigger picture. 

If you’re someone who thrives in a fast-paced environment, loves turning data into action, and takes pride in creating efficient, scalable processes—we’d love to have you on the team. 

This position will report directly to the Manager, Accounts Receivable. 

 
What you will do: 

• Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency  

• Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments  

• Analyze weekly aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership  

• Lead weekly collections forecast calls, ensuring alignment with cash flow expectations and escalating variances as needed  

• Partner cross-functionally with Billing, Cash Application, Sales, and Customer Success teams to resolve disputes and payment issues  

• Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics. 

• Investigate and resolve billing discrepancies, misapplied payments, and unapplied cash in collaboration with internal teams  

• Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity  

• Recommend and implement strategies to improve key performance metrics such as DSO, past-due percentages, and bad debt  

• Serve as a subject matter expert in collections processes, providing guidance, training, and support to junior team members  

• Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives  

• Act as the primary point of contact for third-party collections agencies, managing relationships and monitoring performance  

• Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability 

 

What you will need: 

• Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)  

• 4–7+ years of experience in credit and collections or accounts receivable  

• Strong analytical skills with experience interpreting aging reports and collections data  

• Proven ability to manage complex portfolios and resolve escalated customer issues  

• Experience working cross-functionally in a fast-paced environment  

• Excellent communication, negotiation, and problem-solving skills  

• Proficiency in ERP systems and collections tools, bonus if you’ve worked in Sage Intacct and Lockstep