CRM Manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Build and scale automated lifecycle flows (Welcome, Reactivation, Churn Prevention) across Email / SMS / Push / WhatsApp (not “broadcast to everyone” campaigns);

• Work with granular segmentation (e.g., Slot Fans / Weekend Bettors / at-risk VIPs) and match the right incentives to the right audience;

• Contribute to bonus cost efficiency through bonus-to-GGR budget thinking and incentive mechanics optimization;

• Run incrementality / true lift analysis to understand whether a bonus truly changed behavior (or users would have deposited anyway);

• Own promo QA & stability by doing sanity-checks of bonus links/codes/triggers before each release.

Experience you’ll need to bring:

• 1-2 years of hands-on experience as a CRM Manager / CRM Specialist in iGaming (casino/sportsbook);

• Solid understanding of multi-channel lifecycle automation (Email/SMS/Push/WhatsApp) and basic segmentation principles;

• Strong attention to detail with a QA mindset, and confidence working with core CRM metrics and numbers;

• Exposure to A/B testing or campaign impact evaluation (incrementality / uplift);

• English B1+ (Intermediate); Spanish is a plus.

It's a perfect match if you have those personal features:

• Energetic and proactive in day-to-day work;

• Comfortable in a fast-paced environment and ready to stay responsive when it matters;

• Strong desire to grow, learn quickly, and take on more responsibility.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.