CRM Service Coordinator

We are looking for a CRM Service Coordinator to join our team and play a key role in our customer engagement efforts.

Responsibilities:

• Prepare and manage promotional landing pages for marketing campaigns.

• Create and optimize HTML templates for customer communication.

• Develop and schedule SMS campaigns to engage and retain customers.

• Conduct quality assurance (QA) for CRM campaigns to ensure flawless execution.

• Plan, execute, and evaluate local market-specific CRM activities and campaign results.

• Optimize and improve automated customer journeys, creating new triggers and event-based communications.

Requirements:

✅ Must-Have Skills:

• Exceptional attention to detail and ability to meet tight deadlines.

• Strong communication skills (written and verbal).

• Ability to track, measure, and report on email and SMS marketing campaign performance.

✅ Nice-to-Have Skills:

• Basic HTML knowledge.

• Experience with CRM tools (e.g., Optimove, Sendgrid, or similar).

• Knowledge of email and SMS marketing best practices.

What We Offer:

🏖️ 30 vacation days per year
💰 Competitive compensation package with a rewarding bonus program
🚀 Opportunities for career development and professional advancement
🏥 Private health insurance
👩🏻‍🏫 Language Classes (Partially Covered)
🏢 Spacious, sunlit office space with a PlayZone
🎁 Special gifts to celebrate your birthday, weddings and the arrival of newborns
🍔 Complimentary office perks including, fruits, and snack

Join Lacias and rock with us! 🚀