CSM Team Lead

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role 

As a CSM Team Lead at Workwize, you’ll play a key role in driving both your team’s success and the satisfaction of your own small client portfolio.  We are looking for an experienced Team Lead who is both a people leader, data-driven and commercially minded. You know how to balance empowering your team with keeping a sharp eye on commercial outcomes and client happiness.
Your mornings start with setting team priorities, leading stand-ups, and aligning objectives to ensure everyone is focused on what matters most. Throughout the day, you’ll coach and mentor your team, providing guidance while stepping in to manage escalations effectively when needed.

In the afternoons, you’ll track progress on quarterly Key Results, adjust strategies based on performance insights, and identify opportunities to optimize or even redesign processes for greater impact.
Building strong relationships is second nature to you; whether it’s supporting your team, collaborating cross-functionally, or strengthening ties with external stakeholders. You reflect regularly on performance, ensuring continuous improvement and setting the team up for long-term success.
If this sounds like the next adventure you’re ready to lead, we’d love to meet you!

Responsibilities  

Drive Team Success 

• Ensure that everyone in your team sets the right priorities for effective portfolio management 
• Effectively manage your team’s client escalations  
• Implement strategic processes to improve client happiness and retention 

Maximize NRR opportunities from team portfolio 

• Effectively manage the client lifecycle (e.g. renewals and upsells)  
• Analyse most impactful client opportunities and support your team in achieving successes 

Strategic project management (OKR’s) 

• Actively identify and manage strategic projects across the CSM domain 
• Successful stakeholder management and oversee complex projects  

 Required Skills and Qualifications 

• 5+ years in Customer Success Management or client facing roles 
• 3 -5 years leadership experience 
• Experienced in leading complex projects and stakeholder management 
• You are fluent in English (business level) 
• Strong analytical skills  
• Experience with these tools or similar:
  • CRM Tools: Ideally HubSpot 
  • Project Management Tools: Monday.com, Asana is a bonus
  • Slack, Linear, Miro, Notion 

The Right Mindset  

• You’re resilient, flexible and able to deal with difficult situations 
• You love coaching others, helping them become successful 
• Familiar with a dynamic environment such as a scale-up 
• Great conflict management skills, able to handle difficult client personas and calls

Our Team  

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.  

We are looking forward to meeting you and discover if there is a match with the Workwize team!