Customer Application Consultant

As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.

You are responsible for:

• Clearly and professionally communicating your implemented solution to customers in fluent English.
• Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
• Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.
• Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.