Customer Service Training and Documentation Specialist

Team

We are a collaborative, cross-functional team focused on building clear, reliable, and scalable documentation and learning experiences. Working in a hybrid, and remote environment, we partner closely with subject matter experts and team leads to support onboarding, upskilling, and continuous improvement across the organization. If you enjoy turning complex processes into accessible guidance, care about quality and consistency, and want to shape how teams learn and operate, you’ll find the work both impactful and intellectually engaging.Your Responsibilities

Your Responsibilities

Documentation & Knowledge Management

• Create, update, and maintain internal documentation such as SOPs, work instructions, and training materials
• Collaborate with subject matter experts and stakeholders to gather information and reflect process changes accurately
• Ensure documentation is clear, consistent, up to date, and easy to access
• Manage document versioning, reviews, approvals, and archiving, and perform quality and compliance checks

Training & Enablement

• Design and deliver onboarding and ongoing training aligned with documented processes
• Develop and facilitate live and asynchronous learning experiences to address identified skill gaps
• Collect feedback and continuously improve training and documentation practices
• Track and support reporting on training completion and participation

Your Profile

Minimum Qualifications:

• Bachelor's degree in Education, Communication, Technical Writing, Business, or related field
• 2+ years of experience in documentation management, training development, or related work
• Strong command of written English and document formatting best practices
• Experience working with document management systems or content platforms
• Skilled in facilitating training for diverse learners

Preferred Qualifications:

• Experience in regulated or technical environments (e.g. finance, healthcare, software)
• Familiarity with learning management systems (LMS) and e-learning tools
• Background in process improvement, adult learning theory, or instructional design

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Flexible working hours and up to 28 days PTO accrued from your first month, plus 13 public holidays.
• Employee Development Budget of $2,200 and 4 full training days per year.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including medical, dental and vision.
• Commuter benefits and flexible working from home policy.
• Regular team events and yearly Summer and Winter Party.