Customer Services Executive - Impact Events

You are responsible for all things related to attendee registration for Economist Impact events. You ensure that our delegates, VIPs, speakers and sponsors - have the best possible experience across the whole registration experience. You are responsive and professional at all times - with both internal and external stakeholders - from event set up to onsite delivery.

Key Responsibilities

Manage Attendees

• Add or update attendee details in Cvent (including bulk upload of speakers)
• Help people who have trouble registering (monitor email inboxes, chatbot and respond promptly)
• Track registrations, cancellations, and payments in Cvent and report on progress in event project meetings
• Approve delegate registrations in accordance with Economist Impact event guidelines
• Keep attendee data clean and up to date in Cvent
• Assist with visa applications when requested
• Issue invoices where required

Onsite 

• Ensure registration kit is onsite ready for the event
• Work with event team to ensure that all event side activations are added to relevant delegate badges 
• Set up and test Cvent OnArrival equipment; take payments; handle onsite bookings; answer queries)
• Manage registration desk throughout the event
• Work closely with sponsors to ensure that their team and guests get a ‘white glove’ experience - before, during and after each event

Reporting

• Run registration and attendance reports

• Export data to Excel for tracking, analysis or sharing

• Create and customize bespoke reports and dashboards

• Monitor and report on cancellations, refunds and chase unpaid invoices

Build Registration builds (non-paid events)

Working from a brief created by the marketing team, you

• Create non-paid events in Cvent, our attendee registration platform, using existing templates
• Build registration forms (add required demographic questions, sessions, ticket options)
• Set up forms for all attendee types (e.g. attendee, speaker, staff)
• Set up all required automated emails (e.g. registration confirmation; abandoned basket)
• Add branding provided by the event marketer
• Test and check every form on desktop and mobile before launching

The Ideal Candidate

• Is confident using online systems and forms
• Is comfortable working in Excel (sorting, filtering, data analysis)
• Ideally a Cvent experience
• Is familiar with Salesforce
• Has excellent attention to detail
• Has experience of working onsite at events/in a hospitality setting
• Is able to travel flexibly to be onsite at our events across the year
• Must be able to work from our London headquarters 3 days a week
• Is a fast leaner who can handle multiple tasks 
• Is a great communicator

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