About this role
Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today's rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.
Role in a nutshell:
Due to the growing demand within our operational activity, we are currently looking for a Customer Support Agent - Portuguese Speaker to join on a full-time basis at our Lacias Panama Team.
Responsibilities:
-Acknowledge and resolve customers’ complaints
-Knowing our products inside and out so you can answer the questions
-Ensure satisfaction of the customer and provide professional support for customers
Qualifications:
2 + years of experience in chat customer support
Ability to handle cases with minimum escalation to managers
Experience with tools such as Zendesk, Freshdesk, Intercom, Salesforce or similar platforms
Ability to handle multiple tickets while maintaining accuracy
Comfortable working in a fast -paced environment and adapting to changes
Fluency in Portuguese and English is required
Why Lacias?
Learning and development opportunities and interesting, challenging tasks
Competitive compensation package with a rewarding bonus program
Opportunity to develop language skills
Experience working in a vibrant, international organization
Special gifts to celebrate your birthday
Opportunities for career development and professional advancement
Spacious, sunlit office space with a PlayZone
Gifts to celebrate weddings and the arrival of newborns
Complimentary office perks including, fruits, and snacks
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