Customer Support Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;

• Monitor agent performance, providing real-time support and feedback;

• Conduct regular team meetings for updates and training reinforcement;

• Ticket process in case of emergency;

• Handle escalated complaints and complex issues;

• Review customer interactions to maintain compliance with quality standards;

• Track key performance indicators (KPIs) such as response and resolution times;

• Lead or participate in projects to improve support operations;

• Manage project timelines and deliverables;

• Report on project progress and outcomes to senior management.

Experience you’ll need to bring:

• 1–2 years of proven experience in a leadership role within the gambling or customer support industry.

• Proficiency in customer support tools and technology;

• Analytical skills for data-driven strategic planning;

• Knowledge of CS best practices.

It's a perfect match if you have those personal features:

• Proven experience in a leadership role within the gambling industry;

• Knowledge of industry regulations and best practices;

• Excellent team player skills with strong communication skills;

• Ability to work in a fast-paced environment and under pressure;

• Problem-solving skills;

• Strong leadership and team management skills;

• Excellent communication and interpersonal abilities.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Growth Opportunities;

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.