Data Analyst

Why we're hiring:

The Opportunity: We are seeking an enthusiastic and detail-oriented Junior Data Analyst to join our Customer Success team. In this role, you will support the systematic capturing, analyzing, and reporting on direct user feedback to generate valuable qualitative and quantitative insights. This is an excellent opportunity for a budding analyst to develop their skills in a dynamic environment, contributing directly to our understanding of user needs and product improvements. 

What you'll be doing:

• Core Activities & Responsibilities:
  • Feedback Strategy: Lead the design of a multi-channel strategy for gathering user feedback (e.g., in-product surveys, external tools, pop-up questions), ensuring comprehensive coverage and data quality.
  • Survey Development & Deployment: Independently create, test, and deploy complex surveys to gather both quantitative ratings and rich qualitative commentary.
  • Data Analysis & Synthesis: Conduct advanced analysis of structured survey data and unstructured text feedback to identify trends, themes, and key verbatim quotes. Apply sound statistical theoretical concepts (univariate, bivariate, and multivariate methods) to derive robust conclusions.
  • Reporting & Data Visualization: Develop and distribute regular feedback summary reports and create compelling dashboards for data reporting, ensuring high finesse in graphical representation of analytical outputs.
  • Tool Management: Own the relationship and management of any third-party survey tools, optimizing their use for maximum efficiency and insight generation.
  • Stakeholder Engagement: Proactively engage with senior stakeholders independently, prioritize work, and manage expectations, translating complex data into clear, business-oriented narratives.
• Outcomes & Deliverables:
  • Maintain and enhance a comprehensive calendar and repository of all survey instruments.
  • Produce regular, automated feedback insight reports with minimal supervision, demonstrating strong data interpretation capabilities.
  • Contribute to and refine a robust database of categorized qualitative feedback.
• Interdependencies & Collaboration:
  • Provide critical qualitative and quantitative user feedback data to the Digital Pulse for storage and to Value Measurement and Customer Insights for deeper analysis.
  • Consume platform access from product teams to embed surveys; data storage and processing from Digital Pulse.
  • Collaborate effectively with colleagues in the Survey Operations & Analytics team, including survey programmers, third-party vendors, and partners, for efficient survey execution and data collection.
  • Work with virtual, multicultural global teams, requiring cross-time zone engagement.

What you'll need:

• Education:
  • Bachelor’s or Master’s degree with demonstrated high academic achievement in analytics, data science, or mathematics.
  • Relevant work experience in market/consumer research data analytics (projects/coursework/internships).
  • Preferred: Statistics/Applied Statistics, Operational Research, Economics, or Mathematics.
• Experience:
  • 1-3 years of relevant experience in the field of market research and data analytics.
  • Strong analytical capabilities: foundational understanding of data management, processing, and analysis.
  • Strong hands-on experience with Advanced Excel and PowerPoint.
  • Knowledge of additional tools such as SPSS, R, Python, Alteryx, Tableau, SAS, Market Sight, VBA, SQL will be an added advantage.
  • Understanding of Machine Learning concepts and hands-on experience in Python for data analysis is a plus.
  • Ability to work with multiple, geographically distributed teams in a fast-paced environment, multi-task, and operate effectively in a matrix organization with guidance on prioritization and expectation management.
  • Strong interpersonal skills and credibility – collaborative, team player with strong work ethic and service excellence orientation.
  • Effective written & verbal communication (English).
• You're Good At:
  • Business-oriented: Eagerness to understand business objectives and context of associated market research.
  • Fast learner: Able to grasp and apply market research knowledge to interpret and discuss elements of survey design (sampling, quotas, methodology, questionnaire structure etc.).
  • Team player: Able to collaborate with survey programmers, third-party vendors, and partners for implementation of online surveys and data collection.
  • Eye for detail: Ability to engage on quality review of online surveys before launch, and foundational data handling and management capabilities to validate and clean data prior to further processing.
  • Sound knowledge of statistics and application of statistical theoretical concepts (univariate, bivariate and multivariate methods). Eager to learn and use specialized survey data analysis tools to deliver practical data analytics outcomes.
  • Strong data interpretation capabilities. Eager to learn and use Alteryx and advanced Excel for survey data transformation and processing, as well as for creation of formula/macro driven models and simulators.
  • Knack for graphical representation of analytical outputs. Eager to learn and use visualization tools including PowerPoint, Tableau, and Market Sight to represent analytics output in the most appealing and insightful manner.
  • Working in a fast-paced and dynamic environment, dealing with ambiguity and unstructured situations.
  • Multi-tasking.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

 

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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