About this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a highly skilled DevOps Engineer [Cloud Operations] with strong hands-on experience in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimization. You will manage and improve our multi-cloud infrastructure, lead IAM and account creation processes, enforce FinOps practices, integrate Okta for identity, and support development teams through Git-based workflows and CI/CD.
How will you make an impact?
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Release & deployment operations
- Coordinate and execute build and release activities across multiple production regions within scheduled maintenance windows
- Manage day-to-day operations of release pipelines, including Jenkins and GitHub Actions workflows, on behalf of data engineering teams
- Author and manage Change Requests in ServiceNow, following CAB and CHG guidelines
- Respond to platform alerts, investigate issues, and keep stakeholders informed
Observability & support
- Perform ongoing monitoring and maintenance of Snowflake environments — warehouse performance, access, and cost
- Monitor MSK (Kafka) consumers and producers via CloudWatch; escalate or resolve anomalies
- Keep runbooks current and contribute to post-incident reviews
- Support data engineering teams with deployment questions and environment issues
Improvement & automation
- Identify and prototype improvements to DataOps processes through scripting and automation
Build and maintain tooling that reduces toil and improves the reliability of our release pipeline
Have you got what it takes?
- 3+ years in a DataOps, Platform Operations, or DevOps/SRE role supporting data infrastructure
- Snowflake: hands-on with RBAC, warehouses, multi-environment administration, and SQL
- AWS: S3, IAM, CloudWatch, Lambda — comfortable in the console and with the CLI
- Experience defining and working within CI/CD pipelines using Jenkins and/or GitHub Actions
- Python scripting for operational automation
- Experience working within a formal change management process: CRs, maintenance windows, approvals
- Clear communicator when things break — you keep stakeholders informed without being asked
- Comfortable working async across time zones in a distributed team
- Familiar with AI tools and comfortable using them in day-to-day work
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Requisition ID: 10529
Reporting into: Tech Manager, CX
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About NICE
[Temp Description] Why NICE? NICE works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. But, of course, world-class cloud software and incredible customer experience don’t build themselves. Every success at NICE starts with the passionate, collaborative people who work here—all committed to pushing the envelope of what technology can do for our customers, while also striving for individual and collective growth.
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