Director, Clinical Ultrasound Operations– Home Services

Director Clinical Ultrasound Operations – Home Services

Company Description

At Butterfly Network, we’re leading a digital revolution in medical imaging, transforming an industry that has long relied on bulky, analog systems. With our proprietary Ultrasound-on-Chip™ technology, we’re democratizing healthcare by shifting ultrasound from the expensive, stationary systems of the past to the connected, mobile, and software-enabled platforms of today.  In 2018, we launched the world’s first handheld, whole-body ultrasound, Butterfly iQ – followed by iQ+ in 2020 and iQ3 in 2024, each more powerful than the last.

Our innovation doesn’t stop at hardware. Butterfly combines our advanced device with intelligent software, AI, services, and education to drive adoption of affordable, accessible imaging. Our technology is proving to help clinicians, clinics, and hospitals enhance care, cut costs, and expand imaging access. We’ve been recognized by Prix Galien USA, Fierce 50, TIME’s Best Inventions, Fast Company’s World Changing Ideas, among other awards.

We’re a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let’s build something extraordinary together!

Job Description

The Director, Clinical Ultrasound Operations– Home Services is responsible for leading the successful delivery, adoption, and growth of ultrasound services across home-based and community care settings, including long-term care and home health environments.

This role combines clinical expertise, customer-facing leadership, operational execution, and training ownership to ensure consistent clinical quality and strong customer outcomes. The Director will lead customer onboarding and education, support internal workforce development, and build scalable processes that enable expansion across multiple regions.

This position operates within the Home Services organization and focuses on clinical service excellence, customer success, and operational scalability.

As part of our team, your core responsibilities will be:

• Provide clinical leadership and operational oversight for ultrasound service delivery
• Ensure image quality, protocol adherence, and consistency across sites
• Support implementation and launch of new customer programs
• Partner with leadership to optimize workflows and outcomes
• Lead customer onboarding and training for new sites and clinical teams
• Develop and deliver training programs focused on ultrasound workflows and best practices
• Serve as a clinical partner to customers to support adoption and ongoing success
• Identify training or workflow gaps and implement improvements
• Build strong relationships with client leadership and clinical team
• Develop onboarding and training programs for internal clinical team members
• Ensure consistent clinical standards across regions
• Provide coaching and mentorship to field-based staff
• Support development of scalable training materials and competency frameworks
• Recruit, hire, and mentor Clinical Program Managers and field-based staff
• Build a scalable clinical team structure as the program expands
• Establish performance expectations and quality standards
• Foster a culture focused on quality, accountability, and customer partnership
• Monitor program performance metrics and identify improvement opportunities
• Collaborate cross-functionally to support service expansion
• Develop repeatable operational processes that support scale

Qualifications

Baseline skills/experiences/attributes:

• Must have at least (5) five years’ experience in diagnostic ultrasound with POCUSMarket Expertise, current ARDMS certified required (i.e. RDMS, RVT, and/or RDCS)
• Experience training customers or clinical teams
• Demonstrated leadership or people management experience
• Excellent customer-facing communication and relationship-building skills
• Strong business acumen and operational mindset
• Ability and willingness to travel

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):

• Registered Nurse
• Experience supporting multi-site or multi-state programs 
• Experience in long-term care, home health, or community-based care
• Customer success or implementation leadership experience
• Experience building scalable training programs
• Familiarity with remote interpretation workflows and distributed care models

Values

Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in…

• Patient-Centric Innovators: Our mission is THE mission.
• Empowered to Impact: Every voice matters.
• One Team, One Goal: Unity fuels progress.
• Growth Champions: We embrace challenges.
• Action-Oriented Achievers: We follow through, every time.

Location

Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.

This is a hybrid position that can be based in Burlington, MA or New York City, NY. 

Benefits and Perks

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
• Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work 
• Competitive salaried compensation - we value our employees and show it 
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Compensation 

Our estimated salary for this role is around $225,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly Network does not accept agency resumes.

Butterfly Network is an E-Verify Company. 

Butterfly Network is an equal opportunity employer.  Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Butterfly requires security adherence responsibilities from all employees. These include:  adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedure

 

#LI-KG

#KG-LI