Director, SMB Sales - SevenRooms, North America
DoorDash USA · New York, NY; San Francisco, CA
About this role
About the Team
SevenRooms, a DoorDash company, is the hospitality industry’s leading guest experience and retention platform. Our mission is to help restaurant operators use data to build direct guest relationships and more profitable businesses. As part of the DoorDash family, we are uniquely positioned to bridge the gap between third-party discovery and first-party loyalty. The NAM SMB Sales team is the engine of this mission, bringing our integrated solutions to independent restaurants and groups across North America.
About the Role
As the Director of NAM SMB Sales, you will lead a powerhouse organization of 100+ professionals across our SDR and AE functions. You will own the North America Pre-Sales strategy, focused on acquiring net-new SMB restaurants, ranging from critically acclaimed single locations to multi-unit regional restaurant groups.
This is a critical leadership role at the intersection of SaaS and Marketplace dynamics. You will not only lead a high-volume sales engine but also serve as a key stakeholder in the launch and scaling of the DoorDash Reservation Marketplace—a revolutionary integration that allows consumers to book directly on DoorDash while operators manage the experience through SevenRooms.
You’re excited about this opportunity because you will…
- Lead a Strategic Growth Bet: You will shepherd our NAM SMB organization through a high-scale "0-to-1" phase, refining the playbook for how our combined DoorDash/SevenRooms offering provides a superior alternative to legacy systems.
- Architect an Integrated GTM Motion: You will drive the sales strategy for the DoorDash Reservation Marketplace, educating the market on the power of combining world-class CRM tools with DoorDash’s massive consumer reach.
- Drive High-Volume Sales Excellence: You will own the performance and productivity for a 100+ person organization, using data to optimize a complex funnel that involves both SaaS contracts and marketplace adoption.
- Develop Future Leaders: You will be a leader of leaders, energized by coaching 4 Senior Managers and ensuring their teams of Managers are driving peak engagement and professional growth.
- Influence the DoorDash Ecosystem: You will work highly cross-functionally with Product, Strategy & Operations, and Marketing teams across both the SevenRooms and DoorDash brands to ensure our product feedback loop is seamless.
We’re excited about you because…
- You are a Seasoned Sales Leader: You have 10+ years of experience leading sales teams, with a proven track record of managing large-scale (50+) outbound or field organizations in the SMB SaaS space.
- You Understand Platform Dynamics: You have experience selling "ecosystems" (e.g., a combination of software and a marketplace or payment platform).
- You are a "Full-Funnel" Expert: You have successfully overseen both SDR and AE functions and know how to synchronize top-of-funnel activity with closing excellence.
- You are Data and Metrics Oriented: You live in the details of the sales funnel and use data to resolve pain points and create system-wide solutions.
- You Embody "One Team, One Fight": You thrive in a collaborative environment and are excited to act as a bridge between the SevenRooms and DoorDash organizations.
- Industry Expertise: Experience in the restaurant industry or restaurant technology (POS, Marketplace, or CRM) is highly valued.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About DoorDash USA
Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.