Engineering Program Specialist

ABOUT THE TEAM

We are building the future of situational awareness. The Sentry platform integrates robotics, autonomy, hardware, and software to deliver mission-critical capabilities in defense and security. With a rapidly growing fleet and an expanding set of modular hardware platforms, our product organization partners closely with engineering, supply chain, manufacturing, and operations to deliver complex systems at scale.

ABOUT THE JOB

We are looking for an Engineering Program Specialist to improve the systems, processes, and tooling that enable our software teams to develop, deploy, and operate at scale. This role sits within the Product Management Organization and works day-to-day with software engineers, TPMs, and operations teams to establish better engineering practices, improve observability across our production fleet, maintain critical documentation and knowledge systems, support data operations, and drive continuous improvements to developer workflows and project execution.

WHAT YOU’LL DO

Technical Documentation & Knowledge Management

• Drive improvements to technical documentation, runbooks, and knowledge bases; ensure engineering documentation remains current, discoverable, and organized across functions.
• Establish and maintain system architecture documentation and service dependency mapping to improve developer onboarding and the organization’s understanding.

Scaling Operations & Operational Readiness

• Identify and drive mitigation of operational scalability risks as deployed systems grow from prototypes to hundreds of assets.
• Improve deployment automation and operational procedures to support faster, more reliable asset deployment and fleet management at massive scale.

Software Release & Observability

• Partner with engineering teams to establish and maintain monitoring, logging, and observability practices for deployed software releases and firmware/hardware subsystems.
• Define KPIs for our fleet of deployed systems with engineering; identify gaps in observability before they become issues in production.

Data Operations Support

• Coordinate with engineering and model operations teams to support CV data collection pipelines, dataset management workflows, and data quality initiatives.
• Coordinate with Test & Evaluation teams to collect real-world data at test sites aimed at improving model performance and filling gaps in training datasets.

Program & Developer Support

• Support sprint planning and execution by managing Jira workflows, tracking work progress, and implementing automations that improve ticket hygiene and project visibility.
• Streamline ticket creation and project tracking processes to reduce administrative overhead for engineers while maintaining clear accountability and project timelines.

REQUIRED QUALIFICATIONS

• 3+ years minimum experience in product development operations, program operations, or similar roles within software or hardware/software organizations
• Strong understanding of software development lifecycles, CI/CD pipelines, and production operations in Agile environments; comfortable enough with technical systems to understand engineering pain points and propose actionable improvements
• Experience working with engineering tools and systems such as Datadog, CircleCI, Jira, Confluence, git-based workflows, and dataset management platforms like FiftyOne and WandB
• Ability to operate effectively in fast-paced, ambiguous environments with strong communication skills across engineering, product, and operations teams
• Eligible to obtain and maintain an active U.S. Secret security clearance

PREFERRED QUALIFICATIONS

• Active TS/SCI or DHS Security Clearance
• Experience in robotics, aerospace, defense, or similarly complex software domains.