English and Romanian Speaking Support Associate - Part time

What you’ll be doing

• Handling customer inquiries via chat and phone — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
• Providing quick and effective feedback, resolving escalations, and managing technical issues
• Reviewing and responding to user feedback
• Overseeing and managing operations in the cities where Wolt operates
• Maintaining a great customer experience and monitoring performance daily
• Working on quality assurance (QA) and platform management

Our humble expectations

• Excellent communication skills and plenty of patience
• Persistence, kindness and empathy help you find the best solution for everyone involved
• Great attention to detail and strong focus
• You’re not intimidated by complex tasks that require quick thinking and good organization
• You handle stressful situations, you multitask and can handle multiple incoming interactions with ease
• Making fast decisions in challenging moments is one of your strengths
• You understand the importance of great customer experience
• You’re fluent in both Romanian and English (C1)
• You have at least a high school diploma
• You are willing to work in shifts, and on weekends, holidays
• You’re comfortable with new apps and systems and adapt quickly
• Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.

What we offer

• Fully remote work
• Meal vouchers worth 30 RON per working day;
• Medical subscription in the Regina Maria clinics network (Priority Plus plan);
• Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt);
• Access to Bookster — an online library with over 10,000 titles, including physical book loans, articles, and audiobooks
• Birthday day off
• Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year)