Experience Operations Director - Dubai

About Valtech:

At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.

With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in MENA with Dubai as the strategic hub. At Valtech we thrive on driving business transformation as trusted partners to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

About the team

We are part of Valtech MENA, the experience innovation company, combining the uncommon to unlock a better way for people to experience the world. We work at the intersection of disciplines, cultures, and perspectives to create solutions that go beyond expectations, helping brands move ahead and lead in a digital world.

We value clarity, collaboration, and a strong respect for craft. That mindset shapes both what we create and how we work together.

Overview

We are looking for an Experience Operations Lead to take ownership of how experience design is delivered across projects.

This role focuses on turning strong experience direction into high quality, well structured delivery. You will ensure that ideas hold up through the realities of timelines, tools, team dynamics, and technical constraints, without losing clarity or intent.

You will define how delivery works, support teams in executing it, and ensure a consistent standard across all work.

The role

You are responsible for making sure that experience design is delivered properly, consistently, and at a high level of quality.

You work from a clear experience direction and help shape how it is delivered in practice. You are not solely responsible for defining the vision, but you contribute to how it evolves through real delivery.

You create clarity where there is complexity and structure where there is ambiguity. You care about craft and about the systems that allow that craft to scale.

What you will own

Delivery and execution

• Own the delivery of experience design work across projects and clients
• Translate experience direction into clear and actionable plans
• Ensure UX, UI, motion, and content outputs are consistent and high quality
• Make decisions to maintain quality under real constraints
• Protect the integrity of the experience through handover to engineering

Delivery strategy and standards

• Define how experience design is delivered across projects and programs
• Establish clear standards for workflows, documentation, and quality
• Work closely with leadership to shape delivery approaches
• Balance quality, speed, and feasibility in day to day work

Design operations and workflow

• Establish scalable ways of working across teams and projects
• Improve collaboration between design, product, and engineering
• Define and apply documentation standards that teams can follow
• Support delivery across geographies and with external partners
• Create clarity in how work moves from concept to execution

Team support and production

• Support designers in their day to day work
• Manage resourcing, timelines, and coordination
• Remove blockers so teams can focus on design
• Help maintain consistency and quality across the team

AI and operational improvement

• Explore how AI and tools can improve workflows and delivery
• Identify opportunities to automate and simplify work
• Support the team in adopting new tools in a practical way
• Continuously improve how the team works

How you work with others

You work from clear experience direction while collaborating closely with design, product, and engineering teams.

You are the point of authority for experience delivery within projects. You guide teams and stakeholders toward decisions that support both quality and feasibility.

You work closely with the Head of Experience and other leads, contributing to how the department evolves while owning delivery within your scope.

What we are looking for

Experience

• 8 or more years in digital design, product, or experience delivery
• Strong hands on background across UX and UI
• Experience leading delivery or improving design operations
• Comfortable working with cross functional teams and clients

Core skills

• Strong understanding of UX and UI in real delivery environments
• Clear sense of quality and attention to detail
• Ability to structure work and create clarity in complex situations
• Confident working with tools, documentation, and workflows
• Calm and organized under pressure

Additional strengths

• Experience with design systems and scalable approaches
• Understanding of front end, motion, or interaction design
• Interest in using AI and modern tools to improve delivery

Your application process 

Once you apply, our Recruitment team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let us know.

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.