Field Conveyor Technician

About the Role

ShipMonk is moving beyond traditional "maintenance." We are looking for a Field Conveyor Technician  to serve as the critical bridge between our physical sorting infrastructure (conveyors, cameras, diverters) and our digital ecosystem.

The Goal: We want you to automate yourself out of a suitcase. Our vision is a "maintenance-free" future. The better you stabilize the hardware and fine-tune the system logic, the less you will need to travel. We have remote monitoring tools in place—we just need the right person to architect the stability that makes them effective.

What You Will Do

Hardware Ownership (The Priority) You are the primary owner of the sorting machinery. You bring a pragmatic, "common sense" approach to troubleshooting that pure software developers often lack.

• Diagnose Physical Issues: When a package is misrouted, you check the physical reality first. Is the diverter wheel worn out? Is the camera lens dirty? Is a sensor obstructed?
• Orchestrate the Floor: Maintain the health of scanners, dimensioners, and automated conveyors.
• Root Cause Analysis: Distinguish between a mechanical failure (e.g., a jammed roller) and a system instruction error.

The Communication Bridge This is a communication-heavy role. You are the translator between two distinct worlds:

• Warehouse Operations: You can explain technical issues to non-technical staff on the floor in plain English.
• Software Development: You can relay detailed technical context to our software teams when deep code changes are needed.

System Integration & Logic (The "Nice-to-Have") While hardware is your priority, you are comfortable in a technical environment.

• Manage the "Middleman": Oversee the integration layer that connects our Warehouse Management System (WMS) to the Sorter hardware.
• Triage Logic: Understand the rules of "what to do when..." and identify if an error is software-related or physical.
• Scripting: If you can at least modify Python (+Bash) scripts and SQL queries to debug logic, that is a huge plus (though complex coding can be offloaded to our dev team).
  
  

Who You Are

• Hardware-First Mindset: You have  working with PLCs, industrial scanners (Keyence, Cognex), and sorting diverters. You prefer practical solutions over over-engineered ones.
• Pragmatic Troubleshooter: You don't just fix symptoms; you find the root cause to ensure the issue doesn't happen again.
• Native/Fluent Communicator: You have excellent English skills and are confident in managing expectations with Warehouse General Managers.
• Tech-Curious: You might not be a Senior Developer, but you aren't afraid to look at a database or a script to find an answer.
  
  

Location & Travel

• Base: You will work remotely when not on-site.
• Hubs: We prefer candidates based on the East Coast for easier access to our major sites
  Travel Volume: Expect to travel between warehouses for approximately 1 month per quarter (accumulated).
• Schedule: Expect regular travel initially (max 1 week per site visit), plus occasional ad-hoc trips for urgent issues.
• The Trend: As you improve the system's reliability, your travel requirements will naturally decrease.
  
  

Why ShipMonk?

• Impact: You aren't debugging code in a vacuum; you are controlling massive machinery that processes millions of orders.
• Autonomy: We measure results, not hours. If the systems are green and running, you manage your own schedule.
• Future-Proofing: Work with the latest in Logistics 4.0, vision systems, and robotics.