Fulfilment Associate

VetBox

We're VetBox and the clue is in the name. We make it as simple as possible to protect cats and dogs
from fleas, worms, and ticks. It doesn't need to be complicated or expensive to get the essential cover
that all pets need, and our skilled team allows VetBox to offer a uniquely tailored experience for those
with specific needs. For more Information on who we are and what we do, please visit vetbox.com
Our Culture

Since 2021, we're part of ManyPets and we're working together to make the world a better place for
pets and their parents. ManyPets has already helped hundreds of thousands of pet owners keep their
pets happy and healthy - and we're delighted to be a part of the journey together.
Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and
their well-being. We think big and we can only do that if we have a wonderful array of different
people with different lived experiences and backgrounds, bringing their whole self to work every day.
Throughout the business, you will meet people who think differently, aim for impact, and love to try
new things.

The Opportunity

We're expanding our small but perfectly formed team and looking to hire a new fulfilment executive,
to be based out of our Thornbury warehouse, in the Bristol area.

In this role you’ll be responsible for order processing and fulfillment (including picking and packing) as
part of our warehouse operations team. Reporting to the Warehouse Manager, you'll work side-by-
side to ensure the smooth running of our new and existing orders, inventory management and quality
control. It's a highly collaborative role as our Fulfillment Executives work closely with our customer
support team, suppliers and partners – as well as all the other team members across ManyPets.
Alongside your fulfilment work, this role gives you the opportunity to get involved in projects that help
shape the business. You'll have the opportunity to work alongside different teams, explore other areas
of the operation and take ownership of ideas that lead to real change. We actively encourage people
to shape improvements, lead projects, and help evolve how we work - giving you space to grow your
skills while making a meaningful impact.
Due to the nature of this job, during peak seasons we may occasionally need you to work weekends or
after hours.

Job Description

We have outlined the main areas of focus for this role however, we are a high-growth organisation and this spec is not intended to be a complete
list of all duties. As we grow it will likely develop with the evolution of the business - as you will too when you work with us.

Your Focus

 Use our packaging materials and machinery to pack, and label completed items for shipment
to our customers.
 Oversee quality control for our items prior to dispatch.
 Ensure that service level agreements ("SLAs") and customer expectations are met.
 Follow all our company guidelines regarding packaging and processes.
 Identify and dispose of defective items, following the appropriate procedures.
 Maintain complete and accurate records of inventory in the warehouse.
 Maintain a clean work area and ensure health and safety standards are followed at all times.

What Leads to Success

Here are a few of the skills we are looking for in this position. Don’t worry if you don’t tick every box as
it’s important for us to support you in your role and help you to develop along the way.
 You get your “hustle” on – delivering work quickly and to a high standard.
 Quality is second nature to you, and you take pride in your attention to detail.
 You're credible and build open, honest relationships with those around you.
 You're flexible with your approach and adapt easily.
 You enjoy responsibility and can deliver results against targets. You put your arms around projects, working side-by-side with your team to get things done on time and to budget.
 You’re able to work and learn quickly in a fast-paced and often changeable
environment.

What's Important

 Experience in a similar packing, warehouse or fulfilment role is preferred.
 You'll know how things work in a warehouse environment and you're familiar with health
and safety at work.
 Ideally, you'll have a forklift license or a RTITB recognised certificate.
 You’ll be able to use standard Microsoft Office applications and have a good working
knowledge of using a PC for inventory management (Linnworks).
 You’ll be able to maintain positive and mutually beneficial relationships with vendors and
suppliers.
 You have business-level communication skills and you’re fluent in English.