Gamification manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Development and maintenance of user loyalty programs;

• Generating ideas and launching gamification mechanics to drive user engagement (lootbox maps, minigames, scratch card with online and offline rewards);

• Managing CRM bonus campaigns and user communications;

• Monitoring campaign performance on a daily basis and continuously improving results;

• Analyzing user behavior and key product metrics, drawing insights from launches;

• Segmenting audiences and creating engagement flows across the user journey;

• Collaborating closely with design, content and product teams.

Experience you’ll need to bring:

• Proven experience as a CRM, Retention or Gamification Manager in Online Gambling products;

• Experience with different CRM systems is a must (Smartico etc);

• Focus on user acquisition, engagement, retention, and loyalty (B2C);

• Experience with user segmentations, basic knowledge of HTML;

• Experience with analytics tools;

• Experience working with cross-functional teams;

• Fluent in setting up bonus offers (free spins, cashbacks, deposit bonuses);

• English — Upper-Intermediate or higher;

• Spanish will be a plus.

It's a perfect match if you have those personal features:

• Friendly, professional, and result-oriented mindset;

• Curious, thoughtful and attentive to details, especially when it comes to users;

• Fast and transparent communication;

• Comfortable working with numbers and metrics (or motivated to learn deeply);

• Proactive, responsible, and not afraid to test ideas and iterate.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.