Head of Employee Experience

Why this role exists:

This role exists to build and scale a seamless, efficient, and human-centered office environment across locations. You’ll help us create a workspace where teams can do their best work — by owning office operations, enabling hybrid work, and ensuring our infrastructure, vendors, and internal services run smoothly at scale.

What you’ll drive:

Strategy & outcomes

• Define and evolve a company-wide workplace strategy across multiple offices and hybrid setup.
• Align workplace operations with business goals, growth plans, and expansion strategy.
• Own budget planning, forecasting, and cost optimization across all locations.
• Establish and track KPIs for operational excellence and employee experience.
• Design scalable standards, policies, and systems for all current and future offices.

• Own end-to-end office operations across multiple locations.
• Lead office launches in new locations, from vendor sourcing and negotiations to setup and go-live.
• Ensure reliable, high-quality day-to-day operations across all workplaces.
• Manage vendors, contracts, procurement, and service delivery at scale.
• Oversee travel operations and company-wide mobility support.
• Build and continuously improve administrative processes, tools, and systems.

Stakeholder & cross-team collaboration

• Partner closely with HR, IT, Security, and Finance to ensure aligned workplace operations.
• Act as the company-wide owner of workplace-related topics.
• Support leadership with insights, reporting, and recommendations.
• Ensure clear, consistent communication across offices and locations.

• Build, lead, and scale a distributed office/admin team across locations.
• Define team structure, roles, and ways of working.
• Set goals, track performance, and drive accountability.
• Foster a culture of ownership, operational excellence, and continuous improvement.
• Support growth and development of team members.

• Analyze office usage, employee needs, and workplace data to inform decisions.
• Evaluate and implement tools and systems (desk booking, attendance, travel, etc.).
• Identify gaps, inefficiencies, and opportunities for standardization and scaling.
• Make data-informed decisions on locations, vendors, and operational models.

What makes you a GR8 fit:

Must-have

• 5+ years in Office Administration / Operations, including leadership experience. 
• Proven experience managing office operations at scale (multi-location is a plus). 
• Strong vendor management and contract negotiation skills. 
• Experience with budgeting, forecasting, and cost control. 
• Ability to work cross-functionally and influence stakeholders. 
• Strong organizational skills and ability to handle competing priorities. 
• Fluent English (for cross-team communication). 

Nice-to-have

• Experience in tech/product companies. 
• Familiarity with workplace tools (desk booking, attendance, travel systems). 
• Experience building or scaling hybrid work environments. 
• Background in compliance, policies, or workplace standards.