Head of Operational Excellence & Systems

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

Your Impact: 

Formlabs is becoming a high-volume manufacturing powerhouse. We are rapidly growing our revenue and working on constantly overhauling our global supply chain.

To do this with an exceptional team, we cannot just work harder—we must fundamentally change how we work.

We are seeking a Head of Operational Excellence & Systems to serve as the "Automation and Efficiency Czar" for Global Operations. Reporting directly to the COO, you will own the mandate to eliminate non-value-add work across our seven operational disciplines (from our Ohio chemical plant to our APAC manufacturing sites). You will act as the central hub for process mapping, systems architecture, and AI implementation.

You will not just buy software; you will map broken processes, fix them, and then deploy the automation and AI tools necessary to give our operational leaders their time back.

What You’ll Do:

• Process Triage & Re-engineering: Audit workflows across Manufacturing, Fulfillment, Global Sourcing, and Compliance. Identify where manual handoffs are causing bottlenecks and fix the root process before applying technology.
• AI & Automation Strategy: Own the evaluation, procurement, and deployment of AI tools and automation software across Operations. Prevent "tool fatigue" by ensuring cohesive, integrated systems rather than disjointed, siloed applications.
• Cross-Functional Systems Architecture: Bridge the gaps between our departments. Connect the dots between demand planning data, sourcing, and our MES (Manufacturing Execution System) to create seamless, automated information flows.
• Change Management: Act as an internal consultant and coach. Work directly with functional leaders to identify "quick wins" (High Impact, Low Effort) that immediately relieve team work burden, building trust to tackle larger system overhauls quickly after.

About You:

• Deep Systems Thinking: You have 5+ years of experience in Operational Excellence, Systems Engineering, or Technical Product Management within a hardware, manufacturing, or complex physical supply chain environment.
• Technical Chops: You are highly fluent in modern ERPs, MES, and PLM systems, and you have a strong, practical grasp of how to deploy modern AI tools, RPA (Robotic Process Automation), and workflow automation.
• High EQ & Lateral Influence: You know how to drive change in a flat organization. You can comfortably partner with a Plant Manager in Ohio in the morning and a Lead Hardware Engineer in China in the evening, speaking their respective languages.
• Bias for Action: You are a builder, not just a consultant. You are not afraid to get into the weeds of a messy Google Sheet process to figure out how to automate it.
• Hands-On Automation Development: You have practical experience building internal tools and automations using languages such as Python and SQL, integrating systems via APIs, and leveraging modern workflow/RPA platforms. You are comfortable standing up dashboards and data visualizations (e.g., Looker Studio or similar BI tools) to operationalize solutions and drive decision-making.

Our Benefits & Perks:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• 401K matching and access to financial advisors
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.