Head Spa Attendant - Soho Farmhouse

The Role… 

At Soho House, a Head Spa Attendant a key leadership role in delivering an exceptional spa environment for members and guests. This position combines operational oversight with hands-on service, ensuring the spa is immaculate, well-stocked, and running smoothly at all times. You will lead the spa attendant team, coordinate with therapists and reception staff, and proactively respond to both guest needs and operational requirements.

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What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• £20 Taxi Contribution for late shifts
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

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Key duties…

• Oversee the daily operations of the spa attendant team, ensuring all cleaning, setup, and restocking tasks are completed to the highest standard. 
• Maintain and monitor spa facilities, including treatment rooms, changing areas, relaxation lounges, pools, and thermal suites. 
• Coordinate with the Spa Manager to ensure smooth day-to-day running and alignment with service standards. 
• Support guests with guidance on spa facilities, treatments, and etiquette. 
• Address guest feedback promptly and professionally, escalating issues when necessary. 
• Collaborate with therapists and reception to ensure seamless guest experiences from arrival to departure. 
• Conduct regular checks on all facilities and equipment, ensuring they meet hygiene, safety, and maintenance standards. 
• Follow and enforce hygiene and sanitation protocols in line with company and legal requirements. 
• Lead, train, and support the spa attendant team to deliver consistent service standards. 
• Create staff schedules and allocate daily tasks based on business needs. 

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What we are looking for...

A successful Head Spa Attendant for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously