Health Club Receptionist - Shoreditch House, East London

The Role… 

At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club. 

This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.

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What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

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Key duties…

• Greet and welcome members and guests, ensuring a friendly and professional experience. 
• Manage check-in and check-out processes for members and day visitors. 
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities. 
• Manage bookings for spa treatments, personal training sessions, and group classes. 
• Process payments for services, memberships, and retail products accurately. 
• Maintain a tidy and welcoming reception and lobby area. 
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations. 
• Support membership sales by providing information and tours to prospective members. 
• Uphold confidentiality, professionalism, and data privacy at all times. 

What we are looking for...

A successful Health Club Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

•  Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment. 
• Strong interpersonal and communication skills. 
• Confident with booking systems, point-of-sale systems, and basic computer skills. 
• Professional, approachable, and well-presented. 
• Able to multitask and work under pressure while maintaining excellent service. 
• Fluent in English 
• Organised and reliable 
• Ability to handle feedback to achieve member satisfaction 
• Ability to multitask and work in a fast-paced environment 
• Ability to understand and follow written and verbal instructions 

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required