About this role
Are you ready to make an impact?
Practice Lead, Healthcare (Payer)
West Monroe is seeking a Practice Lead, Healthcare (Payer) to drive the next phase of growth for our healthcare consulting business. This is a market-facing leadership role responsible for shaping and scaling our payer offerings, expanding executive client relationships, and delivering measurable impact across business and technology transformation initiatives.
As a senior leader within our Healthcare Practice, you will operate at the intersection of strategy, growth, and delivery—defining how we bring differentiated solutions to market. You’ll serve as a trusted advisor to C-suite clients, build and lead high-performing teams, and drive sustained revenue and market expansion.
This role is ideal for a proven practice builder with deep healthcare payer expertise, strong executive relationships, and the ability to connect business strategy with enabling technology in a rapidly evolving market.
What You’ll Do
Drive Market Growth & Client Impact
- Lead the expansion of West Monroe’s healthcare payer practice, driving new revenue and market share
- Originate and close new business through an established network of C-suite payer executives
- Serve as a trusted advisor to senior leaders, shaping and influencing large-scale transformation initiatives
- Build and grow strategic accounts, creating long-term partnerships and recurring revenue streams
- Elevate West Monroe’s thought leadership across mid and front-office functions (e.g., operations, care management, member engagement, claims)
Own Practice Strategy & Performance
- Define and execute the vision and go-to-market strategy for the Healthcare Payer Practice
- Own financial performance, including revenue growth, profitability, and pipeline health
- Translate market trends—such as cost takeout, Medicaid transformation, and value-based care—into scalable, differentiated offerings
- Advance integrated capabilities across business and technology consulting
Build & Scale the Practice
- Recruit, develop, and lead a high-performing, diverse team
- Bring a proven track record of building and scaling consulting practices or capability areas
- Establish delivery methodologies and standards that ensure consistent, high-quality outcomes
- Foster a culture of collaboration, inclusion, and continuous development
- Build leadership bench strength and long-term capability
Ensure Delivery Excellence
- Provide executive oversight across a portfolio of engagements
- Act as an escalation point for complex client situations
- Sponsor key programs and guide teams toward innovative, outcome-driven solutions
- Ensure engagements are delivered on time, on budget, and with exceptional client satisfaction
What You Bring
- 12+ years of consulting experience, including leadership of large-scale programs and teams
- Demonstrated success building and growing a consulting practice
- Strong business development track record with an active network of healthcare payer C-suite relationships
- Deep expertise across payer operations, including mid and front-office functions (e.g., care management, claims, member experience)
- Recognized thought leadership in the healthcare payer space, with the ability to shape client agendas and market perspectives
- Strong understanding of payer technology ecosystems, including core platforms and the role of technology in enabling transformation
- Technical and functional depth, with the ability to connect infrastructure, platforms, and business outcomes
- Experience leading complex initiatives, including systems integration and enterprise transformation
- Expertise in key industry domains such as cost optimization, Medicaid, and regulatory-driven transformation
- Executive presence with strong influencing and advisory skills
- Exceptional leadership, communication, and team-building capabilities
- Passion for developing talent and delivering meaningful client impact
Additional Requirements
- Ability to travel based on client and business needs
- Hybrid expectation: in-person three days per week
Ready to get started? Join our team and make an impact
To learn more about inclusion and diversity at West Monroe, visit www.wmp.com/inclusion.
Based on pay transparency guidelines, a reasonable expectation for the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
About West Monroe
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