[HELLOCONNECT] Senior Category Support Coordinator

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in ensuring processes run smoothly with high data integrity. You will be the core technical and administrative backbone for the Strategic Procurement team, executing essential Source-to-Contract (S2C) preparatory tasks within Workday Sourcing (WSS) and Icertis (CLM). Your meticulous work in Tender and Contract Administration ensures Category Managers can launch sourcing events efficiently, consistently, and compliantly, laying the foundation for all subsequent phases, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Populate WSS and CLM tools with initial base data, following procedures to prepare procurement activities.
• Create new Projects and preliminary RFx Events in WSS for straightforward tenders and renegotiations.
• Upload standard RFP documents, questionnaires, and pricing sheets based on templates.
• Maintain and update standardized templates (WSS, CLM, and offline documents) to ensure the latest version is consistently used.
• Initiate the process for securing Non-Disclosure Agreements (NDAs) via Icertis (CLM) for all invited suppliers prior to Tender launch.
• Send initial supplier invites and manage simple, first-line account setup and login issues (before escalating to Workday Support).
• Monitor and track "Intend to Bid" responses, execute follow-up communication with non-responders, and populate tools with latest data.
• Follow established procedures to gather and prepare the latest data for key review meetings (MBRs, QBRs).
• Maintain tender milestones in WSS to support accurate cycle time and compliance reporting.
• Act as a first point of contact for routine, administrative support requests from Category Managers.
• Initiate contract requests promptly after awards are completed.
• Ensure templates, clauses, and metadata are filled consistently and accurately in the CLM system.
• Track contracts through to signature, including timely supplier reminders and tracking/summarizing supplier comments on the contract draft for Category Manager review.

What you’ll bring

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related quantitative field preferred.
  
• Experience: Minimum 3 years of experience in an administrative, procurement support, or data management role, ideally within a Source-to-Contract or Procure-to-Pay environment.
  
• Technical Skills: Proven proficiency with procurement technology suites (e.g., Workday Sourcing, Ariba, or similar eSourcing tools) and Contract Lifecycle Management (CLM) systems.
• High-level proficiency in MS Excel/Google Sheets.
• Core Competencies: Detail-oriented, strong organizational skills, ability to manage multiple administrative tasks simultaneously, and a proactive approach to maintaining data quality and process compliance.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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