Hotel Receptionist (Part time) - Redchurch Townhouse, East London

The Role… 

At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. 

You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive. 

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What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service 
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

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Key duties…

• Greet members and guests warmly and professionally on arrival 
• Perform check-in and check-out procedures efficiently, following internal protocols 
• Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System) 
• Answer guest questions and resolve complaints or concerns with empathy and discretion 
• Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience 
• Process payments accurately and issue invoices or receipts as required 
• Handle phone, email, and in-person inquiries promptly and helpfully 
• Keep reception and lobby areas tidy, welcoming, and well-presented 
• Maintain guest confidentiality and adhere to GDPR and club data policies 
• Assist with wake-up calls, transportation bookings, and general concierge duties as needed 

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What we are looking for...

A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments 
• Strong customer service and communication skills 
• Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel) 
• Reliable, organised, and well-groomed with a calm, professional manner 
• Ability to multi-task in a fast-paced environment and stay solution-focused 

Desirable: 

• Experience working in a private members club or boutique hotel 
• Multilingual abilities 
• First Aid or Fire Safety certification 
• Knowledge of local attractions, transportation options, and club amenities