HR Specialist, Shared Services

We’re building an HR experience that is responsive, reliable, and rooted in trust - and our Shared Services team plays a critical role in making that happen. The Onsite HR Specialist is a key contributor to this mission, serving as the primary coordinator for Tier 1 HR inquiries and ensuring employees receive clear, timely, and accurate support. 

This role acts as a subject matter resource across core HR topics - including payroll, benefits, compensation, policies, timekeeping, and holidays - while maintaining high standards of data accuracy, documentation, and service delivery. You’ll be part of a collaborative team that values curiosity, continuous improvement, and a commitment to doing what’s right for employees. 

In addition to supporting onboarding and routine HR transactions, the Specialist provides essential administrative support for compliance, audit, and risk related activities. This includes assisting with labor law alignment, tax and location validations, government information requests, and coordination with internal teams such as Internal Audit, Legal, Immigration, and HRIS. 

This is an onsite position in Newark, CA office location.

You Will:

Employee Support & Ticket Management 

• Serve as the first point of contact for walk‑up questions and HR Helpdesk tickets, providing Tier 1 guidance or routing inquiries to the appropriate HR partner.
• Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
• Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
• Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
• Monitor open cases to ensure Service Level Agreements (SLAs) are met and proactively follow up where needed.
• Help curate and maintain HR knowledge base content to ensure accuracy and usability. 

HR Operations & Administrative Support 

• Maintain employee files and HRIS records, ensuring accuracy, compliance, and timely updates.
• Support pre‑boarding and onboarding activities, including I‑9 verification, HRIS document completion, and new‑hire orientation logistics.
• Prepare documentation, process routine HR transactions, and support data entry and reconciliation tasks related to pay, employment history, and HR systems.
• Assist with international transfers, contractor conversions, and work authorization documentation.
• Coordinate with cross‑functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters. 

Compliance, Audit, and Risk Support 

• Provide consistent administrative support to Internal Audit, Legal, Immigration, and HRIS teams.
• Support labor law posting compliance for onsite and remote employees.
• Support government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
• Assist with cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments. 
• Support vendor relationship management, including documentation, tracking, and coordination of HR related services. 

You Bring:

• High School degree or GED required.
• 4–5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused administrative role, or 1+ year with a higher‑level degree.
• Experience supporting audit, compliance, or SOX related processes is a strong plus.
• Strong proficiency in Excel, Word, and PowerPoint.
• Bilingual (Spanish), preferred.
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.