Opportunity

We are looking for a Hong Kong based ICT Support Analyst to deliver high-quality onsite, phone, email, and face-to-face support.  The role works as part of our global ICT team, supporting Brunswick offices across the APAC region and contributing to our 24×7 global support model. The role requires building strong working relationships with colleagues across APAC and globally, often operating in a virtual, cross-border environment.

About the Role

As an ICT Support Analyst, the key responsibilities are listed below.

• A first point of contact between the business and the ICT Helpdesk.
• Providing initial triage and support for requests submitted through the ITSM tool via email.
• Administering O365 and Active Directory systems effectively.
• Responding to colleagues’ inquiries and offering technical assistance via the telephone system.
• Diagnosing and troubleshooting operating system and application issues on both Windows and Mac devices.
• Managing service requests for application installations and hardware requirements.

What We're Looking For

We are looking for the following technical knowledge, skills and competencies within the role:

• Proficient in administering, supporting, and deploying Windows 11 and macOS systems.
• Skilled in O365 application support, including the complete Microsoft Office suite.
• Possesses basic networking knowledge.
• Experienced in supporting Apple devices such as iPhones and iPads using corporate MDM solutions.
• Adept in administering Microsoft Intune for Windows devices.
• Competent in supporting video-conferencing platforms, including room-based systems.
• Knowledgeable about multi-factor authentication principles and implementation.
• Experienced in building Windows computers using the Auto-Pilot method.
• Familiar with JAMF for Apple device management.
• Capable of supporting printers and photocopiers effectively.
• Detail-oriented with the ability to follow instructions and processes consistently.
• ITIL knowledge is advantageous but not mandatory.

In addition, the role calls for several non-technical competencies, such as:

• Strong problem-solving mindset, with the ability to identify, understand, and proactively address internal client needs and challenges.
• Client-focused with a strong service orientation and a proactive, solutions-driven approach.
• Exceptional verbal and written communication skills.
• Professional appearance with an outstanding phone manner.
• Highly organised, delivering excellent client service.
• Demonstrates a keen interest and genuine passion for the technology sector.

Why Join Us

Whether you are joining a client facing team, a core services team, or starting out on your professional career journey, joining Brunswick unlocks a range of employee benefits to support your financial future, health and wellness, family and community and continuous professional development.

 

Our Benefits

We offer a comprehensive benefits package, including:

• Annual Discretionary Bonus: Based on company and individual performance.
• Generous Leave: 25 days’ annual leave plus an additional day for your birthday.
• Private Medical Insurance: For you and your dependents.
• Family Leave Policies: Maternity, Paternity, Shared Parental, and Adoption leave.
• Employee Assistance Programme: Support for your wellbeing.
• Headspace Membership: Access to mindfulness and meditation resources.
• Complimentary Refreshments: Artisan coffee, tea, and snacks in our pantries.
• Training Sessions: Lunch & Learn opportunities.
• Social Activities: Regular social, cultural, and charitable events.