Instructional Design & Learning Operations Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004735

Role Duties and Responsibilities

• Assist in the development of training materials ensuring content aligns with the course design, SOW requirements and Academy standards.
• Coordinate and support reviews of developed training materials to ensure alignment with learning objectives, SOW requirements and Academy standards prior to delivery.
• Assist in the receipt and validation of training solutions delivered by industry partners.
• Provide administrative support in the coordination of TNA Working Groups and training kick-off meetings, including scheduling, minute-taking, and document distribution.
• Ensure web-based courses, micro-learning modules, and interactive exercises are correctly integrated into the Learning Management System (LMS).
• Ensure new courses are integrated and updated in the NCI Academy course pipeline
• Assist in the execution of training development projects by ensuring all required training materials and training deliverables are prepared and available as per project timelines.
• Assist in the adaptation and tailoring of in-house training solutions following the direction of the senior learning designers.
• Contribute to the maintenance of existing training materials and documentation (e.g. CCDs, lesson plans, student handouts, schedule of instruction) based on the direction of the senior learning designers.
• Assist LDDB with changes to the LDDB pipeline and NCI Academy course catalogue.
• Performs other duties as may be required.

Essential Skills, Experience and Certifications

• A minimum of 3 years' experience in supporting projects and services in a customer facing role;
• Experience with industry standard learning design / development models such as ADDIE, the Successive Approximation Model (SAM) or Action mapping
• Technical knowledge: one or more of the following requirements
  • Technical and/or operational knowledge in NATO COI / FAS (Land C2, Air C2, Maritime C2, Logistics, Planning JISR)
  • Technical and/or operational knowledge in Command and Control Functional Services (C2FS)
  • Technical and/or operational knowledge in Cyber Security, Cyber Defence and boundary protection
  • Experience in McAfee ePolicy architectures
  • Certifications (or equivalent) in Microsoft MCSA/MCSE, VMWare VCP, CCNA

Desirable Skills, Experience and Certifications

• Practical experience administering or uploading content to a Learning Management System (e.g., Moodle).
• Experience in providing instruction on technical subjects to both non-technical personnel as well as technical specialists.
• Experience with working in military / technical environments
• Familiarity with AGILE or other project management methodologies.
• Experience contributing to Training Needs Analysis
• Experience with authoring and developments tools such as Adobe captivate, Articulate Storyline

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 8 years extensive and progressive expertise in duties related to the function of the post;

Working Location

• Oeiras, Portugal

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance