Instructional Designer Colombia

At Plata Colombia, we believe exceptional customer service starts from within. We are deeply committed not only to delivering outstanding experiences for our customers, but also to empowering our internal teams to thrive. That’s why we’re looking for an Instructional Designer who is passionate about creating impactful, engaging, and practical learning experiences for Customer Care agents and employees across the organization.

In this role, you will play a key part in building the foundation of learning at Plata designing onboarding journeys, reinforcement programs, certification pathways, and a structured, scalable knowledge base that enables teams to perform at their best.

Challenges that await you:

• Design learning experiences from scratch for Customer Care and other teams, including onboarding, reinforcement, and certification.
• Create practical learning content across different formats, such as LMS courses, trainer-led sessions, live workshops, microlearning, and on-the-job training.
• Build and maintain a clear, easy-to-use knowledge base and supporting learning documentation.
• Work with stakeholders and subject matter experts to turn product and operational knowledge into structured, scalable learning materials and processes.

What makes you a great fit:

• 3+ years hands-on experience in instructional design, learning design, or a similar role.
• Experience building training programs or learning content from scratch, ideally in corporate learning, operations, customer support, or a similar environment.
• The ability to create clear, practical, well-structured materials, good writing skills.
• A solid understanding of adult learning and comfort working in a fast-changing environment.
• Fluent English is mandatory.
• We consider candidates living or willing to relocate to Colombia (Bogotá). 

Our ways of working: