About this role
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Location: Singapore
Role Summary
As an IT Operations & Asset Specialist, you will play a dual role providing essential onsite IT support for the Singapore office and managing the end-to-end IT asset lifecycle. This position requires a presence onsite 5 days a week to ensure a reliable technology experience for local employees while participating in a global team of technical professionals. You will bridge the gap between physical office support and the critical oversight required for asset procurement, tracking, and logistics.
Key Responsibilities
Onsite IT Operations & Employee Support
- Onsite Resource: Act as the primary onsite support resource, responding to employee incidents and hardware/software requests.
- Office Technology: Ensure conference rooms, shared office equipment, and IT systems function properly.
- Event Support: Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet.
- User Assistance: Deliver professional service for device setup, account access, and secure remote connectivity.
Asset Management & Logistics
- Lifecycle Management: Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling.
- Inventory & Audits: Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance.
- Logistics & Shipping: Handle all shipping and receiving, managing the secure movement of assets between global locations.
- Financial Optimization: Partner with Finance to forecast budgets and track expenditures to optimize asset costs.
- Vendor Liaison: Act as the key contact for vendors regarding contract negotiations and issue resolution.
Operational Excellence
- On-Call Duties: Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays.
- AI Integration: Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends.
- Compliance: Partner with Security teams to follow access control, compliance policies, and environmental regulations.
Qualifications & Requirements
Education & Experience
- Education: Bachelor’s or Associate’s degree in Information Technology, Computer Science, Business Administration, or Supply Chain Management.
- Professional Experience: Proven experience in IT support, helpdesk, or IT asset management, specifically handling high volumes of orders in a fast-paced environment.
Technical Skills
- Troubleshooting: Strong skills for common hardware, software, and network connectivity issues.
- Tool Proficiency: Expert knowledge of Google Workspace and Microsoft Office (specifically Excel); familiarity with Zoom and Google Meet.
- AI Literacy: General experience using AI tools (e.g., ChatGPT, Gemini, or Copilot) to streamline workflows.
- Asset Knowledge: Understanding of hardware/software licensing, warranties, and asset tracking practices.
Soft Skills
- Communication: Exceptional written and verbal communication skills for vendor negotiation and internal collaboration.
- Precision: High attention to detail to ensure 100% policy compliance.
Preferred Skills & Certifications
- Certifications: ITIL 4 Foundation, CompTIA A+, Certified IT Asset Manager (CITAM), or Microsoft 365 Fundamentals.
- Technical Toolset: Experience with Jira Service Management, JAMF, Intune, or Oomnitza.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
About Cloudflare
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