About this role
We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.
About Woolpert
Woolpert is a global leader in Architecture, Engineering, and Geospatial (AEG), with a deep rooted and growing presence across Australia, proudly recognised as a Top 100 Global Design and Geospatial firm.
The ’Woolpack’ fosters a culture of innovation, inclusion, and ownership—exemplified by our celebrated Principal Program, which offers all employees, regardless of role or employment type, the opportunity to become company owners and share in the company’s growing success. This program rewards leadership, high performance, and initiative, and is a cornerstone of Woolpert’s commitment to empowering its people and expanding diverse leadership.
We’re a place for professionals seeking meaningful work, career growth, and a chance to shape the future of the built and natural environment.
Great Place to Work®!
We’re proud to be certified as a Great Place to Work® for the 9th time! We invest in advanced tools and professional development to empower our teams. Built on trust, respect, and shared success, our culture makes Woolpert more than a workplace it’s a community.
The role with us
We are looking for an IT Solutions Analyst to join our high-performing APAC IT team. Reporting to the IT & C Manager, you will provide advanced technical support across Woolpert’s business sectors. Based in our Woolpert Sydney CBD office, this role involves troubleshooting, asset management, documentation, and supporting IT infrastructure projects.
Key responsibilities include:
- Managing and resolving Level 1 and Level 2 IT support requests.
- Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change)
- Support and administration of Exchange / MS365 environment.
- Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment.
- Provide training and support to end-users on new technologies and systems.
- Collaborate with local and global IT teams to implement and support IT infrastructure projects.
We’re looking for someone who has:
- Tertiary qualifications or equivalent in IT
- 3+ years of experience with relevant responsibilities.
- Sound knowledge of Windows desktop and server environment, MS365 and associated technologies.
- Working understanding of LAN and WAN environments and technologies.
- Experience with cloud technologies.
- Proven experience supporting customers and flexibility to work onsite across multiples offices.
- Strong customer service skills and ability to liaise with stakeholders at different levels.
Desirable experience and qualifications
- ITIL
- MS365 qualifications
- Certified Professional of the Australian Computer Society
Woolpert Benefits
- Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
- Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
- Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
- Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
- Need flexibility with where you work? Woolpert supports hybrid work arrangements—two days from home and three in the office, subject to operational needs.
- Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.
With this role, the successful candidate must successfully pass a pre-employment background police test.
Please be advised that applications submitted via recruitment agencies (or approaches the management team/ employees) will not be considered. Woolpert will not be liable for a recruitment fee under these circumstances.
Please note, only applications with unlimited work rights in Australia need apply; only successful short-listed candidates will be contacted.
If you believe you might be a good fit and would like to join our Woolpack, click on the APPLY NOW button to submit your application.
Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/
Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
About Woolpert
Join Woolpert Woolpert is looking for supportive, goal-oriented, and career-minded individuals who are, or are looking to become, industry leaders in their fields. We blend design excellence with innovative technology and geospatial applications to deliver exceptional value to our clients. When you join us, you'll join a team of experts who are passionate about their work and dedicated to building the next generation of industry leaders. Woolpert embraces progress and innovation, creating limitless opportunities for your career growth.
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