IT Support Engineer

Rotterdam, onsite

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Holding team based in the Netherlands. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and Marketing.

In this role, you will be responsible for on-location IT Support Operations in the Netherlands with focus on the Rotterdam Office and wider local NL activities where required. You will partner closely with the Netherlands (NL) office management 5 days a week and provide support for important office meetings and activities. 

 

WHAT YOU'LL DO

Local Support

• Provide on-site IT support for the Rotterdam office (3 days per week).
• Establish and maintain standards, documentation, and best practices for office IT support.
• Ensure seamless technical setup and support for client meetings and internal events.
• Manage end-to-end onboarding and offboarding processes, including hardware provisioning, access management, and license coordination.
• Oversee relationships with local vendors and service providers, ensuring quality, performance, and cost-effectiveness.
• Coordinate and deliver local IT projects such as office upgrades, infrastructure improvements, and technology rollouts.
• Monitor and report on IT initiatives, project progress, and operational performance metrics.
• Analyze existing tools and processes to identify opportunities for consolidation, optimization, and standardization.
  
  

Global Support

• Participate in global IT projects, ensuring successful delivery within scope, timeline, and budget.
• Translate global IT initiatives into effective local implementations.
• Support the development, integration, and continuous improvement of systems in collaboration with the Global IT team.
• Contribute actively to global IT meetings, documentation, and knowledge-sharing initiatives.
  
  

WHAT YOU'll BRING

• Minimum of 1 year of experience in IT engineering, IT support, or a related technical role.
• Strong understanding of IT infrastructure, hardware, software, networking, and cloud-based environments.
• Advanced knowledge of macOS administration and troubleshooting.
• Good working knowledge of Windows operating systems.
• Ability to analyze and improve IT processes, driving efficiency and standardization.
• Basic understanding of software licensing, security principles, and organizational IT governance.
• Excellent communication skills, with the ability to host meetings, deliver presentations, and create clear documentation.
• Professional working proficiency in English.
• A proactive mindset, strong collaboration skills, and a customer-focused approach.
  
  

WE OFFER

• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.