IT Support Engineer

At HelloFresh, we want to change the way people eat. Over the past 8 years we've seen this mission spread around the world and beyond our wildest dreams. Now, we are the leading global company in the meal kit delivery market. 

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of encouraged and empowered home cooks that expands across the globe. We are one of the fastest-growing meal kit businesses and are active in 12 different countries across 3 continents. In Canada, our growth trajectory and expansion has been phenomenal. We have launched facilities across the country and have recently added Chefs Plate to our team!

We are proud of our collaborative culture. Our diverse FreshFam enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

If you would like to join a dynamic and highly motivated team and work in a high-growth industry where you can have an impact and make a difference every single day, then join us!

S'more about the team

We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.

Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or proactively working to build a better Helpdesk, you will be responsible for providing core IT Support for all North American Operations, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation, and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.

Lettuce share what this role will be responsible for

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employees to maintain our DC hardware landscape, including device and license management
• Deploy new hardware, software and accounts to our employees
• Help transform the IT Support department by implementing automation and new workflows
• Contribute to ongoing system and process documentation efforts
• Be the go-to person regarding audio/video systems and event livestreams

Sound a-peeling? Here's what we're looking for

• Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
• 3-5 years of experience in a technical support or helpdesk role
• Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory, InTune, Jamf and AWS
• Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
• Service-oriented mindset and get a kick out of helping other people out
• Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.