IT Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004757

Role Duties and Responsibilities

• Provisioning & Deployment: Prepare, configure, and deploy workstations using imaging tools. Maintain an organized inventory of hardware assets and peripherals
• Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11 devices. This includes managing driver updates, BIOS configurations, and local peripheral support.
• Identity & Access Management: Manage user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID. Assist with password resets and MFA (Multi-Factor Authentication) enrolment.
• Software Lifecycle Management: Support the general office application suite (Office, Adobe) and proprietary business applications. Ensure all endpoints remain compliant through regular patching and remote software distribution as directed by cyber team
• Network & Connectivity Support: Troubleshoot LAN connectivity to ensure seamless communication across the organization.
• Assists in improving OS and application security by performing regular patching as tasked
• Assists in performing cyber hygiene remediation tasks as directed by Cyber Security
• Support different local projects as required

Essential Skills, Experience and Certifications

• OS Expertise: Advanced proficiency in supporting Windows 10/11 Professional/Enterprise.
• Technical Skills: Familiarity with Active Directory, Group Policy (GPO), and basic networking protocols (TCP/IP, DNS, DHCP).
• Soft Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Education

• Higher vocational training in a relevant discipline with 2 years post-related experience in a technical support or helpdesk role. Or a secondary educational qualification with 4 years post-related experience.

Language Proficiency

• English language command - fluent (advanced).

Working Location

• Mons, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance