Junior VIP Account Manager

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Build and maintain strong relationships with assigned players, ensuring regular communication and a personalized approach to each user;

• Execute engagement strategies to increase activity, deposits, and retention, following defined VIP and CRM initiatives;

• Deliver weekly campaigns, bonuses, and offers tailored to user behavior, ensuring proper follow-up and performance tracking;

• Manage a portfolio of users, monitoring activity, identifying risks (churn, inactivity), and taking proactive actions to reactivate and retain players;

• Track key metrics such as deposits, NGR, activity, and retention within their portfolio, ensuring alignment with team targets;

• Provide a high-quality, responsive, and personalized experience across all communication channels (WhatsApp, calls, email);

• Work closely with CRM, Customer Support, and Marketing teams to ensure alignment on campaigns, offers, and user experience;

• Share player insights, trends, and feedback to support strategy improvements and identify new opportunities;

• Ensure accurate execution of processes, timely follow-ups, and proper use of internal tools and systems.

Experience you’ll need to bring:

• Advanced proficiency in English (written and spoken);

• At least 3-4 years of experience in client-facing roles such as Account Management, Customer Success, CRM, or Sales;

• Proven experience in client relationship management, with the ability to build trust, drive engagement, and deliver a personalized customer experience;

• Exposure to working with performance metrics (e.g., revenue, retention, activity), with a solid understanding of how to manage and improve them;

• Experience in fast-paced, target-driven environments, managing a portfolio of clients or accounts;

• Experience or strong ability in cross-selling and identifying revenue opportunities;

• Strong communication skills, with experience engaging clients through multiple channels (calls, messaging apps, email).

It's a perfect match if you have those personal features:

• Strong sense of ownership and accountability, with a proactive approach to challenges and opportunities;

• Strong sales, negotiation, and communication skills;

• Positive attitude and high energy, bringing motivation and enthusiasm to both client interactions and team dynamics;

• Social and relationship-driven, with the ability to build strong connections and engage effectively with clients;

• Proactive mindset, with the ability to anticipate client needs and take initiative;

• Creative and out-of-the-box thinking to solve problems and enhance user engagement;

• Highly competitive mindset, with a strong drive to achieve and exceed targets.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment;

Apply, and let your growth journey begin.