Knowledge Management Intern

Knowledge Management Intern

Interested in learning how high-quality data can be used for strategic and organisational planning at higher education institutions globally? We’re looking for a dedicated student with impressive writing skills and a passion for learning to join the Knowledge Management team at Nous Data Insights.

In this role, you will support day-to-day updates to our guidance materials, while also exploring how AI can responsibly support efficient and consistent knowledge development. You’ll, build core skills that will support you in a range of careers, engaging in writing, analytical, problem-solving and research activities.

Our knowledge management team is focused on developing and maintaining knowledge resources that support our clients in gathering and analysing data as part of our international higher education benchmarking program (UniForum). As the volume and complexity of our knowledge grows alongside new clients, products & regions, and AI tools increasingly influence how information can be managed, we are adopting more sustainable, human-centred knowledge practices.

This is an ongoing, casual, 2-day per week position, with options for flexible and additional working days that can accommodate your university timetable.

About Nous Data Insights

Founded in 2009, Nous Data Insights, is a world-leading provider of data-led solutions that help universities analyse their operations and services to students and staff. With over 60 people across offices in Sydney, Melbourne, Brisbane, London, and Toronto, we work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights program, UniForum. We are developing new data products to expand our portfolio of solutions and deliver powerful strategic analytics to our clients.

Nous Data Insights is part of Nous Group, an international management consultancy with more than 700 people working in Australia, New Zealand, the UK, Ireland, and Canada. Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. In 2025 Nous was again named one of Australia’s Best Workplaces by Great Place to Work and was recognised as one of LinkedIn’s best places to grow a career, as a LinkedIn Top Company (Australia), and have previously been named Best Management Consulting Firm by the Australian Financial Review.

As a Knowledge Management Intern, you will:

• Develop and maintain high-quality client guidance, including written explanations, briefing documents (PowerPoint), supporting images & diagrams, videos and other resources
• Summarise key client issues and themes to assist with prioritising improvement ideas, and help to implement improvement initiatives
• Actively experiment with AI‑assisted tools for tasks such as drafting, summarising, structuring, or reviewing knowledge content
• Compare AI‑assisted outputs with existing human‑produced materials, documenting results
• Evaluate quality, accuracy, consistency, and potential risks of AI adoption
• Contribute to the development of repeatable, human‑in‑the‑loop workflows to support the entire knowledge lifecycle, from creation to review, maintenance & storage
• Build relationships across Nous Data Insights, including with client support & data science teams.

A bit about you:

• Excellent writing abilities, with the ability to interpret and present complex concepts in a concise, user-friendly way
• Strong academic background, actively studying towards a Master’s (preferred) or Bachelor’s degree.
• Excellent attention to detail with a commitment to producing high quality work
• Curious, analytical, and thorough
• Able to work both autonomously and collaboratively, using initiative to draw on the expertise of those around you
• Strong willingness to learn and help others
• Interested in the higher education sector and how AI is affecting real organisational work (particularly knowledge creation and maintenance).

Students with backgrounds in Information Management, Business Information Systems, Digital & Learning Design, Communications & Technical Writing, or related fields will be highly regarded.

Some benefits of working with us

• Belong to a small, supportive team that cares about your professional development. We invest in building capability over time, making this an ideal role for someone who is keen to develop their skills with us over the longer term.
• Opportunities to grow with us as we expand into new products and sectors.
• Flexible working arrangements, including WFH options. Hybrid working is supported while acknowledging that the fastest learning happens when working face to face.
• Develop the foundational skills for product, analytics, digital, policy & consulting roles.

Finally, some important details...

Nous Data Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We encourage applications from people of all backgrounds, including Aboriginal, Torres Strait Islander, and First Nations people.

If you are interested in working on complex problems and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you! Please click apply below.

We would love to know why you are interested in an opportunity at Nous Data Insights and would love to read this in your application.