About this role
About The Role
This role supports day-to-day operational activities with a primary focus on KYC, KYB, and account-related reviews. You will be responsible for ensuring cases are processed accurately, compliantly, and within agreed SLAs, while working closely with checkers, supervisors, and cross-functional teams to maintain high service quality.
What You Will Do
- Review and process KYC, KYB, and account-related cases in accordance with internal policies and procedures
- Validate customer information and supporting documentation
- Identify discrepancies, potential risks, or missing information and take appropriate follow-up actions
- Manage assigned cases end-to-end, from intake through resolution
- Escalate complex, sensitive, or high-risk cases as required
- Maintain accurate and up-to-date records in internal systems
- Support account-related inquiries when operational capacity allows
What We Are Looking For
- 1–2 years of experience in operations, KYC, compliance, or a related function (preferred)
- Strong attention to detail with good risk awareness
- Ability to follow structured processes and consistently meet SLA targets
- Clear written and verbal communication skills
- Comfortable working with internal systems, tools, and dashboards
- Team-oriented, dependable, and able to work independently after onboarding
- Open to joining on a contract basis.
About StraitsX
StraitsX is a leading digital payment infrastructure provider that is powering trusted, programmable finance across borders and blockchains globally. As a Major Payment Institution licensed by the Monetary Authority of Singapore and one of the first stablecoin issuers under the Stablecoin Issuance Framework (SCS), StraitsX sets new standards for regulatory clarity and operational integrity. Through its issuance of XSGD and XUSD stablecoins, StraitsX enables institutions, fintechs, and Web3 platforms to move value seamlessly across currencies, networks, and jurisdictions. Its modular infrastructure, including APIs, liquidity rails, and tokenised settlement systems, supports real-world adoption of stablecoins at scale while abstracting technical complexity. Operating in a highly regulated environment, StraitsX partners with global businesses and developers to deliver interoperable, reliable, and future-ready payment solutions—bridging the gap between traditional finance and the digital economy.
Jobb.ai is an independent skill benchmarking platform. Applications are submitted on the employer's official website.